- SAIC (Mclean, VA)
- …Desk teams of 15+ technicians + 10+ years' experience troubleshooting incident tickets, collaborating to find issue resolutions, and documenting/reporting results + ... Interact daily with staff and/or functional peer groups and customers + 10+ years' experience developing and implementing standard operating procedures + Excellent customer service skills and experience managing service desk SLAs + Must possess the ability to… more
- Amazon (Arlington, VA)
- …America fleet * Define, measure, and enforce critical program elements (eg, KPIs, incident management, SLA enforcement, etc) * Develop and implement a fleet tech ... roadmap and global expansion plan * Own vendor relationship(s) with fleet technology partners * Manage internal and external business reviews * Establish program goals and track performance * Solve complex, technical problems with simple, innovative, and… more
- Cognizant (Richmond, VA)
- …and vendors. . **ITIL Framework:** Understanding of ITIL processes for incident , problem, and change management. . **Scripting:** Proficiency in PowerShell for ... automation and scripting tasks. **Preferred skills: what will help you stand out** + Experience in enterprise-scale Citrix deployments. + Exposure to cloud-based Citrix solutions. + Familiarity with monitoring tools and performance analytics. + Ability to… more
- Amazon (Arlington, VA)
- …America fleet * Track and report on critical program elements (eg, KPIs, incident management, SLA enforcement, etc.) * Assist in executing the safety tech roadmap ... and global expansion plan * Support vendor relationship(s) with safety technology partners * Coordinate and participate in internal and external business reviews * Track program goals and monitor performance alignment with overall business objectives * Analyze… more
- Service Source (Alexandria, VA)
- …and more. + Assist the O&M Site Manager in reviewing any facility Incident Reports (IR and other similar reports) for accuracy and completeness. This includes ... the daily BOS situational awareness report (SITREP). Additional Responsibilities + Assist in maintaining positive and productive relationships with customers to identify and proactively resolve problems and/or conflicts. Maintain open communications regarding… more
- Deloitte (Arlington, VA)
- …Designs and implements security measures, supports threat detection, incident response, compliance, and risk management. Provides actionable recommendations ... to strengthen security posture and reduce risk exposure. Collaborates with clients to enhance overall protection against cyber risks. * Majors: Computer Science, Cybersecurity, Data Analytics, Engineering, Information Systems, Information Security,… more
- RELX INC (Alexandria, VA)
- …and performance of Elsevier's product portfolio, including systems design, incident management, disaster recovery, lifecycle management products, L3 support response ... to tool outages and performance alerts. + Leading Platform automation to increase deployment frequency, minimize change failures, maintain service levels, and ensure security though optimal construction and implementation of CI/CD pipelines providing… more
- PenFed Credit Union (Mclean, VA)
- …is suited to the company's Information Security strategies. + Develop and maintain incident response plans for addressing privacy incidents and breaches in a timely ... and effective manner. + Work closely with the Data Governance Council to ensure the privacy program is incorporated into requirements of the enterprise's Data governance program. + Work closely with the Chief Compliance Officer to ensure the privacy program is… more
- US Physical Therapy (Lynchburg, VA)
- …reports, progress reports, initial evaluations, discharge summaries, and incident reports. **Qualifications** + Graduate from CAPTE-accredited Physical Therapy ... program. + Current state of Virginia license or ability to obtain Virginia license and CPR certification. + Able to create and implement outpatient balance and vestibular rehabilitation-setting treatment plans. + Ability to work efficiently/effectively in an… more
- UIC Government Services and the Bowhead Family of Companies (Dahlgren, VA)
- …will coordinate with the Corporate IT Help Desk to maintain the established Incident Tickets and Change Request process to track support using Remedy. + Assist ... with the maintenance and monitoring of the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance. + Maintain and develop IT related procedures required to support the organization. + Support also… more