- CACI International (VA)
- …and report on license usage, audits, renewals, and compliance posture. + Manage incident , problem, and change management processes related to the software service. + ... Serve as the primary point of contact for DAF stakeholders regarding service-related issues and escalations. + Develop and maintain service documentation, including runbooks, knowledge base articles, and standard operating procedures (SOPs). + Monitor service… more
- WestRock Company (West Point, VA)
- …Ability to work rotating shifts (southern swing) * Perform duties as part of the Incident Response Team and participate as a fire brigade member. What you need to ... succeed: * Experience with Allen Bradley PLCs, Honeywell and Valmet DCS, experience setting up and calibrating control valves, experience setting up, calibrating, installing, and troubleshooting control instrumentation. * Pass written testing requirements. *… more
- Leidos (Blacksburg, VA)
- …preferably experience with managing/supporting such programs) *Experience conducting Security incident inquiries and writing investigation reports *Ability to manage ... multiple simultaneous projects, organize and prioritize numerous tasks *Commitment to security - creating and delivering the highest value to customers *Strong understanding of Industrial and Government Physical Security. *Experience creating and conducting… more
- CACI International (Reston, VA)
- …8140 - A+ or Network+ Demonstrates thorough knowledge of help desk processes and incident response procedures, with the ability to conduct Tier 2 support and complex ... troubleshooting. + Exhibits proficiency in various IT systems, including ITSM tools such as ServiceNow and Remedy. + Capable of supporting a wide variety of requests related to thin client, network, application, or hardware issues, with skills in desktop and… more
- CACI International (Sterling, VA)
- …program including SLAs, KPIs, and control limits + Define leading metrics to ensure incident response is met and SLAs are resolved + Analyze and monitor Service ... Level Agreements (SLAs) and reporting via the IT Service Management System + Recommend automations for analyzing and reporting data + Identify short and long term performance trends and identify actionable improvements + Measure the performance of service… more
- NTT America, Inc. (Richmond, VA)
- …the Design Managment team to maintain NTT Standards. + Provides incident management and system operational guidance, engineering policies and procedures, ... maintenance, and equipment troubleshooting. + Serve in a project leadership role for mechanical system upgrades and improvements. + Continuously evaluates and improves mechanical system efficiency. Identify new technologies that may drive toward efficiency and… more
- ManTech (Herndon, VA)
- …with resolution parties, and establishing effective communication between stakeholders for post- incident reviews + Lead and mentor team members to continuously ... improve processes and track outcomes of the value stream + Work closely with operations teams and others to maintain focus on key requirements and service delivery opportunities and issues + Taking accountability for service delivery performance, meeting… more
- Brink's (Richmond, VA)
- …successfully passing a drug test prior to hire and upon any accident / incident or discharge of firearm while on duty. Reasonable accommodations may be made to ... those who are able to perform the essential duties of the job. The candidate must be able to maintain complete confidentiality of any information he/she encounters. PAI provides equal employment opportunities to all employees and applicants for employment and… more
- Transdev (Arlington, VA)
- …timely and efficient completion of all assigned tasks. + Assists in accident/ incident investigation, including any needed on-site assistance and support to safety ... and training personnel. + Coordinates with the safety and training department to ensure all safety goals and directives are met. + Other duties as required. Qualifications: + High school diploma required, associate's degree preferred. + 3 or more years of… more
- Meta (Richmond, VA)
- …production infrastructure to solve problems for enterprise customers 5. Lead incident root cause analysis through multiple infrastructure layers (compute, storage, ... network) and act as a final escalation point 6. Provide guidance to other engineers on best practices to build mature services which are highly available, reliable, secure, and scalable 7. Help others around you move faster by identifying issues and driving… more