- Microsoft Corporation (Redmond, WA)
- …for major Azure outages, ensuring forward progress and clarity throughout the incident lifecycle. + Incident Leadership: Lead cross-functional teams ... customer -facing teams. + Process Governance: Ensure adherence to incident management protocols, including legal, privacy, and compliance requirements. +… more
- Highmark Health (Olympia, WA)
- …Performing damage assessments + Using security event correlation tools + Design incident response for cloud service models **EDUCATION** **Required** + ... Cyber Fusion Center, capable of working any kind of incident , leading investigations, and ensuring incidents are properly documented...considered the subject experts and may be called to lead projects and aid in formulation and execution of… more
- Amazon (Bellevue, WA)
- …US as a refugee or granted asylum. Key job responsibilities The Business Customer Experience team seeks an experienced Enterprise Support leader to establish and ... will implement KPIs tracking mean-time-to-restore (MTTR), contact resolution rates, service degradation patterns, and network performance trends across our global… more
- Amazon (Seattle, WA)
- Description Amazon Security is looking for Security Engineers to join out Customer Service Security (CSS) team. CSS is the first line of defense protecting our ... front-line role in addressing security issues facing the largest Customer Service operation in the world, where...response. - Find opportunities to improve from large-scale security incident investigations. - Participate in or lead … more
- Microsoft Corporation (Redmond, WA)
- …M365. We focus on service delivery, service reliability, incident response, automation, and user satisfaction. We lead proactive engineering efforts ... **Responsibilities** + Own and manage the rhythm of business for a complex, customer -facing service . + Develop the strategic agenda and lead the execution of… more
- Primo Brands (Richland, WA)
- …Collaborate with the Operational Leader to develop and implement strategies for improved customer service Qualifications + High school diploma, GED or equivalent ... Monday - Friday shift Responsibilities As an Operations Team Lead you'll be an integral part of our branch... service . Proficiency in English is essential for understanding customer needs, resolving inquiries, and collaborating with team… more
- YMCA of Greater Seattle (Shoreline, WA)
- …collaborative work environment. Serve as a role model for professionalism, safety, and customer service . Training and Development: Assist in the training and ... and respectful manner. Job Summary As the YMCA Aquatics Lead , you will play a pivotal role in ensuring...training exercises to keep staff members prepared for emergencies. Customer Service : Interact with members and guests… more
- Microsoft Corporation (Redmond, WA)
- …Senior Customer Experience Engineer with extensive experience in implementing Service Level Objectives (SLOs) monitoring solutions to top Azure customers. As a ... and maintaining robust SLO monitoring systems to track and meet the service level objectives defined in our offerings, customer engagement agreements.… more
- GovCIO (Olympia, WA)
- …GovCIO is currently hiring for MULTIPLE **Database Administrator(s)** to support our customer , USPS' Network and Compute Technology (NCT) group. The NCT is ... cloud, and business partner networks. NCT manages and oversees the Postal Service 's cloud services and data center infrastructure, which includes more than 24,000… more
- Microsoft Corporation (Quincy, WA)
- As a Microsoft Data Center Technician Manager, you will lead a team of technicians, providing expert guidance on performing hardware deployments, diagnostics on ... prioritizing technician tasks while monitoring Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). This opportunity will allow you to model… more