- General Dynamics Information Technology (Fairfax, VA)
- …flows. + Expert familiarity in one or more 23.x+ Helix applications including Incident Management , Remedy Knowledge Management , Change Management , ... Engineering **Skills:** Application Processing,BMC Helix,BMC Remedy,BMC Remedy IT Service Management (ITSM),Developer Studio **Certifications:** CompTIA Security+ CE | CompTIA… more
- Merck (Richmond, VA)
- …Deliverables Management , Facilitate Training Sessions, Functional Expertise, Incident Management , Intellectual Curiosity, IT Infrastructure Management ... enhancements, testing and any issues during close. . Knowledge of ITIL ( Incident , problem management , Change management ) . Assist the Product Owner on the… more
- Truist (Richmond, VA)
- …Office (5 days/week). Enterprise Scenario Planning and Testing Truist's Enterprise Incident Management (EIM) organization is seeking an experienced operational ... on business continuity and disaster recovery planning/testing, enterprise response ( incident /crisis) management , governance/quality control/third party continuity, and/or… more
- Highmark Health (Richmond, VA)
- …and Data Safe, ensuring SOX compliance. + Provide frontline support for incident management , diagnosing and resolving platform issues, coordinating with IT ... and mentorship in areas of expertise and architecture to peers, developers, management , and business users. **Key Responsibilities:** + Lead the design and… more
- SAP (Herndon, VA)
- …of configuration and integration of these tools, understanding of their role in incident management , change management , and deployment. Knowledge of SAP ... requirements such as product capabilities, gaps, or roadmaps, as well as incident support. Collaborate with SAP Premium Engagement and SAP National Security Services… more
- Cayuse Holdings (Richmond, VA)
- …support for the resolution of problems, incidents, issues, and emergencies including major incident management escalation to ITOC and/or Major Incident ... troubleshooting assistance, accurately assesses and records problems in the problem management tool. + Provide assistance and information to the customer in… more
- Oracle (Richmond, VA)
- …+ Demonstrated experience in at least three of the following: defect management , incident management , CAPA, operational governance, continuous improvement, ... You will be accountable for governance frameworks related to defect management , incident response, Corrective and Preventive Actions (CAPA), operational… more
- Navy Federal Credit Union (Vienna, VA)
- …Co- Management with InTune, Windows 11, Microsoft 365, VDI expansion, vulnerability management , and Major Incident management . A requirement of this ... user communication, etc. * Assist with day-to-day support activities including request management , incident management , and access management * Perform… more
- Qualtrics (Reston, VA)
- …ITIL framework. Lead the adoption and maturation of key ITIL processes, including Incident Management , Problem Management , Change Enablement, and Service ... timely and effective resolution of user issues in alignment with Incident and Service Request Management processes. + Lead the Problem Management process to… more
- Insight Global (Portsmouth, VA)
- …Collect and prepare data for Government systems such as DMLSS. Safety & Incident Management : Research safety topics, prepare incident /accident reports, and ... highly experienced Quality Control Manager to lead and oversee the quality control management program for a federal contract at the Naval Medical Center in… more