- General Dynamics Information Technology (Chantilly, VA)
- …skills, emphasizing problem-solving and trouble-shooting skills, contact handling procedures, incident management , communication skills, and an understanding of ... IT service management processes. + Supporting a 24x7 world-class service center...and updates self-help and staff knowledge bases. + Alerts management to recurring problems and patterns of problems +… more
- Concurrent Technologies Corporation (Arlington, VA)
- …with federal agencies. + Familiarity with interagency coordination and the National Incident Management System (NIMS). + Strong analytical and problem-solving ... Professional, Certified Emergency Manager, or completion of the FEMA National Emergency Management Basic Academy or equivalent. + FEMA Emergency Management … more
- Cardinal Health (Richmond, VA)
- …engineering principles + Experience in ITIL concepts including Application Build & Run, Incident Management , Change Management , CMDB in Service Now platform ... experience + Analyze the costs, value and risks of technology to advise management and suggest actions + Ensure aligned objectives and execution across internal and… more
- CACI International (Chantilly, VA)
- …changes to existing integrations and develop new integrations. * Provide support for incident management and daily monitoring of integrations. * Perform routine ... HR, Payroll and Benefits business processes. * Strong expertise in project management , business analysis, gather and document requirements, perform UAT and obtain… more
- EPAM Systems (Mclean, VA)
- …productivity + Lead delivery across multiple accounts + Implement effective incident management ; drive system performance improvements; and establish advanced ... alerting capabilities + Architect comprehensive automation strategies spanning service management , event correlation, and application performance management +… more
- Cisco (VA)
- …+ Tooling, toil reduction, runbooks & automation to handle production environments + Incident management and improving MTTD/MTTR for services + Cloud cost ... RTO, RPO + Chaos engineering + Application uptime and performance + Capacity management & planning + SLIs, SLOs, error budgets, and monitoring dashboards +… more
- Leidos (Chantilly, VA)
- …of recurring issues. + Provide day-to-day Operations and Maintenance (O&M) support for incident management events and outages. + Collaborate with IT staff on ... training. + Working knowledge of Service Now or similar IT Service Management (ITSM) products. + Superior verbal and written communication skills. +… more
- Amazon (Arlington, VA)
- …America fleet * Define, measure, and enforce critical program elements (eg, KPIs, incident management , SLA enforcement, etc) * Develop and implement a fleet ... with simple, innovative, and practical solutions * Communicate across teams and change management to ensure alignment of goals and tasks to ensure the overall… more
- Microsoft Corporation (Reston, VA)
- …anomaly detection, Security Operations Center (SOC) detection, threat analytics, security incident and event management (SIEM), information technology (IT), and ... prioritization of significant security events across the operations center and incident response teams.Develop and maintain operational playbooks that guide security… more
- Motion Recruitment Partners (Arlington, VA)
- …+ Track and manage incidents via the Altiris Ticketing System, supporting broader incident and problem management workflows. + Create and manage user accounts ... day-to-day responsibilities. + Experience with clustering technologies for failover and incident resolution. + General understanding of routing, DNS, Ethernet, and… more