- SAIC (Suffolk, VA)
- …Enact change management for the solution. + Operate and maintain existing incident management processes. + Keep firmware, software updates and patches up to ... date for equipment. + Support the design, analysis, planning, modification and maintenance of the network and network components supporting data, voice and/or audio communication activities. + Support analysis of short/long term capacity needs for switching,… more
- Chenega Corporation (Springfield, VA)
- …determine malfunctions that continue to occur. + Create a ticket in the approved incident management system for all support calls received or route user support ... obtain CI Poly clearance. + Exhibit excellent customer service, organizational, and time management skills. + Ability to work shift hours. Shift will be identified… more
- General Dynamics Information Technology (Sterling, VA)
- …and controls landscape, ensuring company-wide standards are met + Participate in change and incident management + Hands on experience with Python and APIs + ... Extensive and recent experience of DNS in a large enterprise (Configuration and Management ) + Demonstrates knowledge of a broad range of technology towers ie:… more
- Chenega Corporation (Arlington, VA)
- …satisfaction) to identify areas for improvement. + Implement industry best practices for incident management , problem resolution, and knowledge management . + ... Develop and maintain comprehensive documentation for help desk processes, procedures, and knowledge base articles. + Manage and maintain the help desk ticketing system, ensuring accurate tracking, and reporting of all support requests. + Provide technical… more
- Amazon (Arlington, VA)
- …etc.), control procedures (eg, discretionary access control, need-to-know sharing, etc.), incident management reporting, remote access requirements, system ... management and use of encryption. * Configure, update, and monitor classified networks infrastructure devices consisting of routers, firewalls, intrusion detection/prevention components, and switches. * Use tools authorized by customers to test/secure the… more
- TekSynap (Fort Belvoir, VA)
- …unauthorized activity across the Enterprise Network Environment using industry-standard incident response processes. + Conduct root cause analysis for cybersecurity ... SPL, Python, or PowerShell) to automate or enhance threat detection and incident response workflows. **REQUIRED QUALIFICATIONS** **Experience** + Minimum of 5 years… more
- ASM Research, An Accenture Federal Services Company (Reston, VA)
- An Incident Response Lead provides exceptional, personalized customer service, ensuring that clients receive an elevated, premium support experience. This role ... addition to supporting as a Digital Escort Operator, an Incident Response Lead would also be responsible for the...and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental… more
- Imagine One Technology & Management (Norfolk, VA)
- …and processes for scheduling, administration, and accounting. + Must have experience with incident and problem management . + Must be able to track, monitor, ... experience in a managerial role in work involving Quality Management and Quality Audits. + Must have some managing...short team and long-term resolutions as result of audit, incident and/or problem findings. **Please note if you have… more
- TekSynap (Radford, VA)
- …**RESPONSIBILITIES** + Manage, configure, and maintain Security Information and Event Management (SIEM) systems to meet DoD and Army cybersecurity requirements. + ... security controls. + Provide Public Key Infrastructure (PKI) support, including management of SSL/TLS certificates and related cryptographic services. + Monitor and… more
- EchoStar (Christiansburg, VA)
- …+ Create and manage ServiceNow tickets to escalate issues requiring Tier 3 Incident Management support + Leverage business process knowledge and wireless ... expertise to draft playbooks, runbooks, and knowledge base entries **Skills, Experience and Requirements** **Education and Experience:** + High School diploma, GED, or equivalent experience; + 2-4 years of experience handling advanced technical support that… more