- RTX Corporation (Springfield, VA)
- …system dashboards for the status of services, creating Incidents in the Incident Management system, assigning Incidents to the appropriate Tier-2/Tier-3 ... assignment groups, assisting with troubleshooting services to restore full Mission Capability, and/or coordinating with other service Providers when incidents span system boundaries. + Investigate and rectifyprocedural discrepancies as well as identifying… more
- Amentum (Springfield, VA)
- …and updates computer tracking systems concerning appropriate case material. + Applies incident management , problem solving, and task performance. + Participates ... in special projects. + Additional duties as needed. Minimum Experience & Education + High School Diploma or equivalent required. + Minimum of three (3) years of relevant experience. + Relevant experience shall include experience within one or more of the… more
- Amazon (Arlington, VA)
- …managers, and stakeholders to create intuitive interfaces for issue identification, incident management and communication, and troubleshooting. You'll transform ... complex operational data into clear, actionable visualizations that help teams maintain system reliability. Your work will not only solve today's challenges but help define the future of how we visualize and act on operational data. Key job responsibilities -… more
- Harbor Group Management (Norfolk, VA)
- …with cross-functional teams. PREFERRED SKILLS: + Knowledge of insurance programs, claims management , or safety incident reporting. + Familiarity with data ... Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm. As we continue to grow, we are looking for… more
- CACI International (Sterling, VA)
- …performance evaluations + Coordinate with other ITSM process owners to integrate problem management with incident , problem, and change management processes. ... Network Problem Management Quality Assurance Lead Job Category: Information Technology...: We are seeking an experienced ITIL Network Problem Management Quality Assurance Lead to ensure the effectiveness and… more
- Capital One (Richmond, VA)
- …within this process + Identify, drive and implement process improvements; own incident reporting & management **Basic Qualifications:** + High School diploma, ... and provide inspiring, inclusive and empowering leadership to the team. **Relationship Management :** Serve as a primary point of contact for our vendor; building… more
- Amazon (Arlington, VA)
- …audit or risk management experience - Experience in operations, investigations, risk management , incident or crisis management , or handling escalations - ... expenses (OpEx), and implementing automation solutions to enhance our risk management capabilities. The Senior Risk Manager will develop and execute strategies… more
- PenFed Credit Union (Mclean, VA)
- …and objective complex technology and cyber audits including Identity & Access Management , Authentication, Data Security, Security Operations, Incident & Problem ... assigned internal audits. This position works closely with senior management to identify and evaluate key business risks and...Management , IT Change Management , IT Asset Management , and System Development Lifecycle to ensure adherence to… more
- CACI International (VA)
- …and report on license usage, audits, renewals, and compliance posture. + Manage incident , problem, and change management processes related to the software ... Service Delivery Manager - Software Asset Management (SAM) Job Category: Information Technology Time Type:...dynamic and experienced Service Delivery Manager - Software Asset Management (SAM) to lead and manage the delivery of… more
- Anywhere Real Estate (Virginia Beach, VA)
- …visibility on how well the support team is meeting service level agreements; (iv) incident and problem management by offering detailed reports to assist in ... Service Level Objectives ("SLO's") and other metrices; + Oversee talent management including recruitment, training, mentoring and development of existing team… more