- Owens & Minor (Richmond, VA)
- …+ **Record Interactions:** Record all interactions with customers in an incident management tracking tool (ServiceNow) to ensure accurate documentation ... management , including installations, upgrades, and troubleshooting. + Experience with incident management tools, such as ServiceNow, is preferred. + Strong… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …as IBM Netcool Omnibus, AppDynamics, HP Operations Manager * 3 years of experience using incident management tools such as BMC Remedy * 3 years of operational ... 4 years of related experience * 3 years of experience supporting incident , problem, and change management activities for a large government agency * 2 years of… more
- TEKsystems (Reston, VA)
- …of information to arrive at innovative solutions. Skills Servicenow, Monitoring tools, Incident management , Incident response, Ticketing system Top Skills ... Details Servicenow,Monitoring tools, Incident management , Incident response,Ticketing system Additional Skills & Qualifications Skills: Exposure to a ticket… more
- AECOM (Colonial Heights, VA)
- …+ Prior Safety Service Patrol Operator experience. + Knowledge/experience of incident management techniques. + Radio and telecommunications experience. + ... report to the Safety Service Patrol (SSP) Supervisor and Management Team with direct public and multi-agency communications. +...the SSP include, but are not limited to: + Incident and disruptions in traffic detection. + Minimizing … more
- TekSynap (Springfield, VA)
- …infrastructure problems. Responsible for making temporary solutions (workarounds) available to incident management and for managing the development of final ... incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating… more
- NANA Regional Corporation (Fredericksburg, VA)
- …and experience demonstrating an understanding of law enforcement and IT service management , incident management , and problem resolutions process, or ... the knowledge required for each area. + Provides timely and expert incident management services in strict adherence to the Service Agreement Level (SLA) metrics… more
- AECOM (Virginia Beach, VA)
- …(ATMS) software to monitor Department roadways and manage events/incidents; dispatching incident management personnel through 2-way radios; and communicating, ... The TOC in Virginia Beach, VA houses a 24/7/365 program that delivers incident management , dispatching, and traveler information services on Virginia's roadways.… more
- AECOM (Fairfax, VA)
- …(ATMS) software to monitor Department roadways and manage events/incidents; dispatching incident management personnel through 2-way radios and communicating, ... The TOC in Fairfax, VA houses a 24/7/365 program that delivers incident management , dispatching, and traveler information services on Virginia's roadways.… more
- Truist (Richmond, VA)
- …teams to ensure monitoring capabilities support customer experience, regulatory reporting, and incident management . Serve as the Bank's SME on observability, ... knowledge of regulatory and compliance requirements related to operational resilience, incident management , and monitoring. **Soft Skills & Collaboration:**… more
- PagerDuty (Richmond, VA)
- …The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create ... PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management . Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential… more