- Humana (Richmond, VA)
- …business needs + Participant as required (Level 2/3 escalation point) for Incident Management + Participate and develop client relationships within Operations, ... Infrastructure Operations domain. This role will blend traditional Infrastructure management with next-generation AI-driven automation, predictive analytics, and intelligent… more
- CGI Technologies and Solutions, Inc. (Arlington, VA)
- …operations of edge platforms, ensuring high availability, reliability, and performance. o Incident Management : Supervise incident response, root cause ... for edge-related outages and performance degradations. o Vendor & Partner Management : Coordinate with external vendors and service providers to ensure Service… more
- iCIMS (Richmond, VA)
- …legacy applications + Implement monitoring, alerting, and dashboards for assigned systems + ** Incident Management & Response:** + Respond to alerts and incidents ... of customers worldwide. This role involves hands-on technical work in incident response, system monitoring, automation, and continuous improvement of our platform… more
- KeenLogic (Merrifield, VA)
- …assessment and management , network data capture, intrusion detection, log management , auditing, security incident and event management (SIEM), ... for SOC operations. + Record investigative steps, evidence, and incident timelines in case management systems. + Generate incident reports, trend analyses,… more
- NTT DATA North America (Bland County, VA)
- …sessions. Cloud Operations Management Provide oversight for the daily operations, incident management , change management , and problem resolution across ... and industry best practices. Collaborate with security teams for vulnerability management , cloud security compliance, and incident investigation. Be able… more
- SHI (Richmond, VA)
- … Management experience + 2+ years of experience in Business Continuity and Incident Management experience + Knowledge and experience with Risk Management , ... evenings and weekends, and to respond on short notice during incident management or special project execution + Certification: CRM/PRM The estimated annual… more
- Capital One (Richmond, VA)
- …technology support operations including, but not limited to: end user support, IT Incident Management , Change Management , Problem Management , Knowledge ... Platforms and Operating Systems + At least 2 years of experience with Incident Management and reporting tools **Preferred Qualifications:** + Bachelor's Degree… more
- SHI (Richmond, VA)
- …+ Document work and contribute to a global knowledge base, ensuring effective incident management . + Design and validate technical solutions, supporting network ... triage with Wireshark. + Service reliability & governance (MSP-ready): change/ incident /problem management ; DR/BCP (multi-zone, hybrid); patching/LCM and upgrade… more
- IntelliDyne (Falls Church, VA)
- …of enterprise SOC team and Incident Responders. Coordinate response efforts, incident management and triage. + Provide oversight of SOC activities, ... engineers, and SOC analysts. + Direct and coordinate actions for incident response, data collection, forensics, cleanup and reporting. Assess threat reports… more
- NANA Regional Corporation (Fredericksburg, VA)
- …and experience demonstrating an understanding of law enforcement and IT service management , incident management , and problem resolutions process, or ... the knowledge required for each area. + Provides timely and expert incident management services in strict adherence to the Service Agreement Level (SLA) metrics… more