- Oracle (Richmond, VA)
- …* **Experience:** * 8+ years in healthcare IT with a focus on incident / problem management . * Proven expertise in Cerner Millennium architecture, ... cross-functional teams during high-stress situations. * **Certifications (preferred):** * ITIL ( Incident / Problem Management modules), or other relevant… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …of Manager (MoM) type monitoring environment * 3 years exposure to Service Management /ITIL framework and concepts ( incident , problem , change management ... to deliverables and performance metrics where applicable. 3) Monitor and support Incident management in production, development, and test environments in all… more
- Truist (Richmond, VA)
- …windows, queue prefetch/backpressure). * Partner with Elite Engineers: Work with Problem / Incident Management , SRE/Platform, Network/Security/PKI, and Vendor ... One of Our Technology Detectives Do you have a passion for turning incident and problem data into clear themes and decisive actions? Are you driven to connect… more
- TekSynap (Ashburn, VA)
- …real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, ... support and coordination. Responsible for the effective implementation of the Incident Management Process and ensuring that incidents are managed and reported in… more
- CACI International (Sterling, VA)
- …mentorship, and performance evaluations + Coordinate with other ITSM process owners to integrate problem management with incident , problem , and change ... Network Problem Management Quality Assurance Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with… more
- CVS Health (Richmond, VA)
- …years' experience implementing best practices in observability, monitoring, chaos engineering, incident / problem management , and performance optimization. + ... halt changes when necessary. + Partner with Infrastructure, Security, Problem Management , and other enterprise teams to...success criteria. + 3+ years' experience in Release, Change, Incident & Service Management , with working knowledge… more
- TekSynap (Springfield, VA)
- …real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, ... infrastructure problems. Responsible for making temporary solutions (workarounds) available to incident management and for managing the development of final… more
- GovCIO (Richmond, VA)
- …escalations are handled effectively, and continuous improvement initiatives are implemented across Incident Management , Problem Management , and Knowledge ... 3 years of hands-on experience implementing and managing ITIL practices, including Incident , Problem , and Knowledge Management . + Strong understanding… more
- SAIC (Quantico, VA)
- …Manager (MoM) type monitoring environment. + Three (3) years exposure to Service Management /ITIL framework and concepts ( incident , problem , change ... (Quantico, Virginia). + Key duties include: + Monitor and support incident management in production, development, and test environments in all data centers… more
- Truist (Richmond, VA)
- …effectively match them. 6. Utilize ITIL framework expertise to establish and enhance Incident and Problem Management processes. 7. Establish key performance ... indicators (KPIs) and metrics to measure the effectiveness of Stabilty, Incident Management and Problem Management processes. 8. Liaise with executive… more