- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- …+ Provide 100% phone and remote technical support, or chat or through the Incident Management System + Triage and work incoming Service Desk calls, chats, ... ASM is looking for a Full Time Service Desk Analyst to work on the Service Desk, which is...customer support, service and technical support through analysis and problem solving 100% over the phone, chat, and remote… more
- IRIS Consulting Corporation (Atlanta, GA)
- …software. o Facilitate service level management , including change management , incident , and problem management . o Stay current with software ... eligibility Job Summary: We are seeking an experienced Database Analyst or Database Systems Programmer with a minimum of...and ADABAS database products. . Familiarity with service level management , change management , and incident … more
- Quality Technology Services, LLC (Suwanee, GA)
- …through phone interaction, monitoring the alarm board, managing tickets in the Incident Management System, and troubleshooting technical requests. To resolve ... The Operations Service Center Network Analyst (Technical Customer Service Rep or TCSR) will...follow-through, resolution, and closure + Create tickets in the Incident Management System (IMS) application for all… more
- Army National Guard Units (Marietta, GA)
- …requirements or inquiries (eg, tiered-level customer support). Typically provide initial incident information to the Incident Response (IR) Specialty. Provide ... and user errors. Detect damaged or lost files, optimize disk management , measure system performance, control system security, and/or extend system capabilities… more
- Delta Air Lines, Inc. (Atlanta, GA)
- …Summary of responsibilities (not comprehensive): + Responsible for end-to-end product management duties including understanding the business problem , identifying ... within the technology ecosystem. This role will also advocate for appropriate change management strategies to be deployed as needed to ensure that specialists are… more
- Insight Global (Atlanta, GA)
- …, web application firewalls(WAF), vulnerability scanners, penetration tests, incident response, Active Directory group policies(GPOs), and logical access ... Security consultant to the organization Communicating threats and countermeasures to management and staff to promote security awareness and compliance throughout the… more