• Manager, Service Desk

    Crate & Barrel (Northbrook, IL)
    …self-service knowledgebase(s) and ensure data is up to date and accurate. + Act as incident management process owner and drive ITIL process discipline ... to closure. Own the creation and upkeep of a problem management process + Ensure...ITIL Foundations Certification preferredStrong familiarity with key ITIL disciplines ( Incident , Problem , Change) and service management… more
    Crate & Barrel (04/17/25)
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  • Senior Mainframe Systems Programmer - z/OS

    Ensono (Chicago, IL)
    …position. **Key Areas of Focus for this Role** + Participate in On-call Schedule. + Incident / Problem resolution **z/OS & Tools your main tasks are related ... and detailed knowledge of support products such as tape management , scheduling, security, monitoring systems, and other z/OS supporting...to:** + Incident , change and problem handling. + Configuration… more
    Ensono (05/20/25)
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  • Technical Operations Analyst

    BMO Financial Group (Chicago, IL)
    …Provides the Help/Service Desk support, as well as coordinates and facilitates Incident Management , deploys changes to the production environment, and engages ... 3rd party providers contracted to the Bank during an incident . Provides immediate response to production program or system problems. Participates in testing cycles… more
    BMO Financial Group (06/28/25)
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  • Principal Site Reliability Engineer

    General Motors (Springfield, IL)
    …by understanding its execution and the impact on system resources. + ** Incident Management ** : Experience handling production incidents, including root cause ... observability frameworks, enabling proactive detection and resolution of incidents. + ** Incident Response** : Participate in an on-call rotation to diagnose,… more
    General Motors (06/06/25)
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  • Senior Production Support Engineer

    CIBC (Chicago, IL)
    …and internal client impact issues are well understood, addressed, and resolved. Utilize Incident and Problem Management to effectively resolve incidents and ... multi-platform application systems. Perform application changes utilizing the change management process . Ensure adherence to all regulatory...a few more. + Experience with using ITIL Change, Incident and Problem management processes.… more
    CIBC (05/30/25)
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  • Senior Production Support Engineer

    CIBC (Chicago, IL)
    …and internal client impact issues are well understood, addressed, and resolved. Utilize Incident and Problem Management to effectively resolve incidents and ... standards are met. Perform application changes utilizing the change management process . Ensure adherence to all regulatory...and information security. + Experience with using ITIL Change, Incident and Problem management processes.… more
    CIBC (06/06/25)
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  • Manager, IT Service Delivery

    The Hertz Corporation (Chicago, IL)
    …review sessions for new databases going live + Ensure adherence to ITSM's Change, Incident and Problem Management processes + Provide on-call manager ... Service Provider in order for them to successfully handle incident + Identify areas for process improvement...Provide input and status as requested to the Vendor Management Office (VMO) via your dotted line reporting relationship… more
    The Hertz Corporation (05/13/25)
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  • Sr Specialist Quality Assurance

    The Hershey Company (IL)
    …specifications and regulatory standards by providing training, auditing, troubleshooting and incident management . Training: * Assists in efforts to educate ... Point (HACCP) / Environmental compliance procedures. Reviews CCP paperwork for compliance. Incident Management : * Investigates and analyzes incidents to identify… more
    The Hershey Company (06/17/25)
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  • Data Protection Analyst (Backups)

    Lincoln Financial (Springfield, IL)
    …activity in the organizations problem tracking system. This includes Tier II incident and problem management executing within our ServiceNow incident ... infrastructure and functionality. + Identifies and communicates to data protection, management process improvements, cost optimization ideas and tactics that… more
    Lincoln Financial (06/07/25)
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  • Mainframe Systems Programmer - z/OS

    Ensono (Chicago, IL)
    …flexible work hours.** **z/OS & Tools your main tasks are related to:** + Incident , change and problem handling. + Configuration and customization. + Setup of ... assisting team members and other areas with technical questions and problem resolution. Monitoring and tuning of systems software. Functional knowledge, use… more
    Ensono (04/11/25)
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