- Oracle (Austin, TX)
- …in healthcare IT environments. + Ability to develop and refine processes for incident management and service improvement. + Excellent communication skills, with ... that cannot be resolved through traditional support means. + Drive the project management lifecycle for issue resolution, ensuring each incident is handled… more
- RWE Clean Energy (Austin, TX)
- …+ Proven track record leading operational support teams with lifecycle management , compliance, and incident response responsibilities. + Strong understanding ... organization, ensuring seamless integration of security, applications, coordination, and incident /user support into a cohesive OT program. + Establish, implement,… more
- Eliassen Group (Austin, TX)
- …**Responsibilities:** + Participate or lead complex or high severity troubleshooting and incident problem resolutions with infrastructure teams or vendors. + ... upgrades. + Represent the crypto services team on global incident management calls with technical teams, customers,...(AI) tools as part of its initial application screening process . You may receive email and SMS notifications from… more
- Xcel Energy (Amarillo, TX)
- …networking, containers, and identity layers. Support daily cloud operations including incident response, problem management , scalability improvements, and ... understanding of core IT Service Management functions, such as Change Management and Incident Management . **Preferred Requirements:** + Deep technical… more
- NTT America, Inc. (Austin, TX)
- …cloud-native tools. + Develop documentation, security policies, runbooks, and architecture diagrams. ** Incident Response & Threat Management ** + Use Cortex to ... **Palo Alto Cortex XDR/XSOAR** for threat detection, response automation, and incident investigation. + Manage and maintain firewall policies, device groups, and… more
- NTT America, Inc. (Plano, TX)
- …the management and oversight of service delivery processes, which may include incident management , problem management , request management , ... and administers ITIL based service support and/or technical account management in the coordination of incident ownership...assess effectiveness, and mitigate risk in the existing change management process ▪ Plan change management… more
- Oracle (Austin, TX)
- …**Role requirements:** * Information Technology Service Management experience: o Incident Management o Change Management o Problem Management o ... organization. * Engage and lead in all phases of Incident , Problem and Change Management ....outside of the team. * Identify, propose, and lead process improvement initiatives; participate and provide input on strategic… more
- Cognizant (Plano, TX)
- …in IT support, customer service, or technical support + Experience with ITIL processes ( Incident , Problem , Change Management ) + Proficient in Java and any ... downtime and enhance efficiency. . **Key Responsibilities** . Monitoring & Alerting . Incident Management . Troubleshooting . Root Cause Analysis . Automation .… more
- Cayuse Holdings (Austin, TX)
- …unique technical troubleshooting assistance, accurately assesses and records problems in the problem management tool + Provide assistance and information to the ... including major incident manage escalation to ITOC and/or Major Incident Management Team + Manages continuous improvement through ongoing collection… more
- Bechtel Corporation (TX)
- …disciplines to facilitate implementation of Bechtel's ES&H program and ES&H Management System, including aiding compliance with Bechtel's ES&H standards, applicable ... and communities + Ensures maintenance of ES&H databases, inclusive of incident events, audit/assessment findings, and corrective actions + Performs statistical… more