- General Dynamics Information Technology (Springfield, VA)
- …and training to the customer's Key Component audiences. + Daily/weekly desk -side and small group comprehensive CI briefings, issue updates, discussions, debriefings, ... awareness and education to senior leadership, integrating historical precedents political considerations, agency best practices as needed. + Monthly threat briefings and awareness and education presentations at directorate and office town hall and division and… more
- General Dynamics Information Technology (Fairfax, VA)
- …coordinating new software release management and upgrades, overseeing the Service Desk operations, managing escalations, and ensuring effective training for new ... hires in the use of the EHR system.** **This role is fully remote!** **HOW THIS POSITION WILL MAKE AN IMPACT:** **Responsible for the Release Management lifecycle that involves the stages such as scheduling the release, coordinating between teams, and… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …systems. + Understand all the different systems that are monitored in the help desk and the Tier level responsibilities for the systems. + Provide IT Service ... Management functions and first level troubleshooting to all customers. + Use procedures to perform identification, troubleshooting, and diagnosis of failures and restore system capability to operations. + Analyze, diagnose, and isolate failures to hardware. +… more
- General Dynamics Information Technology (Falls Church, VA)
- …staff + Understand and support the end user experience through service desk coordination and enablement of request and restoration activities + Participate in ... discussions to coordinate integration and migration planning WHAT YOU'LL NEED TO SUCCEED: * Education: Bachelor of Arts/Bachelor of Science or 4+ additional years of experience in lieu of a degree * Required Experience: 15+ years of related experience *… more
- General Dynamics Information Technology (Quantico, VA)
- …+ Perform ACAS and SCAP scans and remediation + Assist Tier 2 help desk with issues elevated to systems administrators + Create and update user accounts, perform ... accounts management in Active Directory **Security and STIGs** + Support the Certification and Accreditation process - run scans; resolve findings; document solutions, workarounds or provide justifications for exceptions + Document, implement, and maintain… more
- General Dynamics Information Technology (Fairfax, VA)
- …a meaningful part in improving how agencies operate. The **Navy Enterprise Service Desk (NESD)** program is seeking a mid-level **Remedy / Helix Developer Advisor** ... to join their Helix Engineering team. **HOW OUR BMC REMEDY / HELIX DEVELOPER ADVISOR WILL MAKE AN IMPACT:** + Coordinate, research, design, develop, test BMC Helix/Remedy software and integrated interfaces in a SAAS model. + Multi-task on projects that include… more
- General Dynamics Information Technology (Fairfax, VA)
- …a meaningful part in improving how agencies operate. The **Navy Enterprise Service Desk (NESD)** program is seeking a mid-level **Remedy / Helix Developer** to join ... their Helix Engineering team. **HOW OUR BMC REMEDY / HELIX DEVELOPER WILL MAKE AN IMPACT:** + Work onboarding projects to bring on customers to the NESD Helix environment. Work with peers and leadership to ensure successful transition to our solution. +… more
- Navy Exchange Services (NEX) (Virginia Beach, VA)
- …all requests for information systems resources by using an automated help desk tracking system. Enters all requests for resources assistance into the system and ... United States-Virginia-Virginia Beach Job Number: 250002OB Job Summary: Resolves information systems problems involving office automation data communications LAN POS… more
- Navy Exchange Services (NEX) (Virginia Beach, VA)
- …environment in areas such as but not limited to Identity Management Service Desk applications Asset Management etc. Serves as a liaison between the Helpdesk system ... - Performs-other related duties as assigned. IAT1 jobs: SECNAV M-5239.2 DoN, Information Assurance (IA) Workforce Manual requires that all incumbents of this… more
- Cambridge International Systems Inc (Norfolk, VA)
- …modifications are performed and tested. + Actively work with the designated Information Systems Security Manager (ISSM) to provide final security assessment support ... Official Designated Representative (AODR). + Required to engage with the system Information Systems Security Engineer (ISSE) and ISSE support staff throughout the… more