- Koniag Government Services (Baltimore, MD)
- …workflows, integrates new functionalities, and leverages quantitative metrics to enhance help desk operations . The developer collaborates closely with help ... the KPI/Scorecard application. + Automate workflows and integrate new features to improve help desk service delivery. + Analyze help desk performance using… more
- Leidos (Laurel, MD)
- …candidate will work with less than 10 people supporting the Customer Service Desk to manage IT systems infrastructure and any process related to these ... team is at the forefront in Security Engineering, Computer Network Operations (CNO), Mission Software, Analytical Methods and Modeling, Signals Intelligence… more
- DCCA (Annapolis Junction, MD)
- …and commercial enterprises, helping them to feel confident in their IT infrastructure . With DCCA, these organizations can be confident in the flexibility and ... and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to… more
- Nightwing (Annapolis Junction, MD)
- Nightwing provides technically advanced full-spectrum cyber, data operations , systems integration and intelligence mission support services to meet our customers' ... most demanding challenges. Our capabilities include cyber space operations , cyber defense and resiliency, vulnerability research, ubiquitous technical surveillance,… more
- COMSO, Inc (Fort Meade, MD)
- …development proficiency, innovative learning solutions for workforce development, and exceptional operations and production support. We were founded in 1988, and ... CE certifications. + Eight (8) years of experience with Service Management (ITSM) is required. + ITIL 4 platform...of information Technology (IT) systems. + Manages IT system infrastructure and any processes related to these systems. Provides… more
- COMSO, Inc (Fort Meade, MD)
- …development proficiency, innovative learning solutions for workforce development, and exceptional operations and production support. We were founded in 1988, and ... OS/Red Hat OS CE certifications. + Two (2) years of experience with Service Management (ITSM) is required. Job Description: + Provides support for implementation,… more
- Synergy ECP (Columbia, MD)
- …and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to ... IT systems including day-to-day operations , monitoring and problem resolution for all of the...client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier II (Escalation) problem identification, diagnosis and… more
- Synergy ECP (Columbia, MD)
- …and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to ... IT systems including day-to-day operations , monitoring and problem resolution for all of the...client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier II (Escalation) problem identification, diagnosis and… more
- CACI International (Annapolis Junction, MD)
- …the defense and national security sectors. Our mission is to support critical infrastructure with the highest standards of service and reliability. We're looking ... more. In this role, you will manage the day-to-day operations of IT systems, provide tiered support (from Help... of IT systems, provide tiered support (from Help Desk to Escalation), and ensure the smooth running of… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and ... tier 2 and 3 supports for escalations from Help Desk . + Knowledge and experience troubleshooting Linux and Unix...systems. + Participate in on-call rotations to provide 24x7x365 infrastructure operations support. + Support infrequent after… more
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