- NANA Regional Corporation (Alexandria, VA)
- …Information Technology, or equivalent work experience. + 9+ years of experience in service desk operations , call center, and deskside support. + ... **Responsibilities** + Oversee the daily operations of the organization's IT Service Desk , providing support for computer systems, networks, applications, … more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …exceptional customer service in daily responsibilities. + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures (TTPs); ... Responsible for supporting the program/project/client to deliver Technology Infrastructure Services to meet customer business needs and expectations. Receives and… more
- Imagine One Technology & Management (Norfolk, VA)
- …seeking candidates to provide support to the US Navy. We are looking for **Night Shift Service Desk Specialist / Command Center** to support a Tier 2 and Tier 3 ... not limited to:** + Manage the ticket queue in Service Now for the NMMES program. Triage the tickets...needed. + Provide support to shipyard tier 1 support desk and other external organizations using problem resolution skills… more
- M. C. Dean (Vienna, VA)
- …powering, automating, integrating, and securing the world's most critical infrastructure and facilities. This translates into fulfilling opportunities for employees ... world for the better. We are seeking a **Help Desk System Specialist** to join our **Security and Electronic...part of a dynamic team responsible for design, implementation, operations & maintenance, and cybersecurity for large complex resilient… more
- Red River (Chantilly, VA)
- …This position is primarily responsible for working on a team within the NOC/24x7 Service Desk . This position will handle technical support requests directly from ... and developing the organization's perception with existing customers through exceptional customer service . This position will also assist with handling any kind of… more
- Red River (Chantilly, VA)
- …developing the organization's perception with existing customers through exceptional customer service . This position will also assist the NOC engineers with handling ... any kind of tasks related to network and infrastructure outages. **This role will operate on the...account needs; identify opportunities to enhance delivery of company service and support goals. + Engage in IT certification… more
- Huntington Ingalls Industries (Fort Belvoir, VA)
- …in supporting Enterprise-Level Security and Modernization efforts across IT infrastructure , cybersecurity, physical facilities, and personnel operations . The ... and C5ISR systems. HII works within our nation's intelligence and cyber operations communities to defend our interests in cyberspace and anticipate emerging threats.… more
- Qualtrics (Reston, VA)
- …and access provisioning. + Oversee the operations of the global IT Service Desk , ensuring timely and effective resolution of user issues in alignment ... who think that's work worth doing. **Engineering Director, IT Infrastructure and Operations ** **Why We Have This...+ Establish and monitor key performance indicators (KPIs) for service desk efficiency and customer satisfaction. **What… more
- Cognizant (Richmond, VA)
- …Database, Middleware, Network, Citrix and VDI, Windows 10, Active Directory, Service Desk , Desktop Engineering, Desktop Support, Messaging and Collaboration, ... Solutions is currently seeking a highly skilled **Cloud & Infrastructure Solution - Service Line Specialist** who...enabling prospecting and other sales management goals. . Lead operations and maintain process and system hygiene to enable… more
- Serco (Herndon, VA)
- …an accommodation with the application process please email: [email protected] or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... **Position Description** The **Director of Cloud and Infrastructure ** is a senior leadership role responsible for the strategy, planning, and operation of Serco's… more