- Fairfax County Sheriff's Office (Fairfax, VA)
- …experienced help desk manager to lead and manage the day-to-day operations of our IT support team, ensuring seamless functionality and user satisfaction across ... management, storage systems, PaaS/IaaS platforms, desktop support, mobile integration, infrastructure application management, helpdesk operations , and MFD fleet… more
- Steampunk (Mclean, VA)
- …modernize infrastructure , and guide our **Customer Success and IT Support Desk ** team to deliver stellar service . **Contributions** **What You'll Do** + ... Online, Intune, and Microsoft Defender. + **Automate the Mundane:** Streamline operations through PowerShell, Azure Automation, Logic Apps, and Azure Functions. +… more
- Oracle (Richmond, VA)
- …and tools such as: Incident Management, Change Management, Ticketing Systems (Jira, Service Desk ), Service Level Agreements, and Escalation processes ... SaaS offerings to meet growing customer needs. The Cloud Infrastructure Automation Enablement team's Infrastructure -as-Code platforms ensure consistency,… more
- Leidos (Fort Belvoir, VA)
- …with various IT teams, including Incident Management, Change Management, Engineering, and Service Desk , to resolve problems and prevent future occurrences. ... within the DTRA I3TS program. This unique role within operations will focus on managing and resolving recurring issues...knowledge base articles related to problem tickets to help Service Desk and other support teams handle… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and ... ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2...18-month period_ . + _help continuously improve the day-to-day operations of the applications and infrastructure , ensuring… more
- Cambridge International Systems Inc (Norfolk, VA)
- …defense and security. We are currently seeking a Fully Qualified Validator to support operations in Norfolk, VA. This is a full-time position requiring an active DoD ... (eg, ACAS), and ensure control compliance across OPTEVFOR systems and infrastructure . + Collaborate directly with OPTEVFOR's Information System Security Manager… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …and associated hardware or software. + Operational Excellence: Maintain and enhance the IT service desk operations , ensuring SLAs are met and customer ... We are actively seeking a dedicated Senior IT Service Desk Agent with a specialization...addressing Azure Virtual Desktop challenges within our secure IT infrastructure . + Image Management Proficiency: Assist with the maintenance… more
- Acclaim Technical Services (Herndon, VA)
- Acclaim Technical Services, founded in 2000, is a leading language, operations , and technology services company supporting a wide range of US Federal agencies. We ... equipment, telephones (VoIP, analog, ISDN), voice media gateways and associated service modules. Responsibilities include: + Interact with end customers daily and… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and ... tier 2 and 3 supports for escalations from Help Desk . + Knowledge and experience troubleshooting Linux and Unix...systems. + Participate in on-call rotations to provide 24x7x365 infrastructure operations support. + Support infrequent after… more
- TekSynap (Ashburn, VA)
- …and guidance to team of technical professionals responsible for supporting Network infrastructure operations . Provides support in the translation of business ... modernization efforts. Responsible for the management of network performance and end-to-end service quality for the Network infrastructure . Responsible for the… more