- Mass Markets (Garden City, GA)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... an Experienced Operations Supervisor to lead a team of agents in delivering exceptional service across BPO campaigns. You'll...and ensure adherence to KPIs and SLAs. + Monitor agent performance and provide regular coaching and feedback. +… more
- Mass Markets (Garden City, GA)
- …POSITION RESPONSIBILITIES Key Responsibilities: + Supervise and support a team of contact center agents to meet performance targets and client SLAs. + Monitor ... Center Operations Supervisor to lead a team of agents in a dynamic BPO environment. You will be...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Mass Markets (Garden City, GA)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... We are looking for a skilled and enthusiastic Contact Center Trainer to join our team. You will be...responsible for delivering high-impact training programs that prepare our agents to exceed client expectations and deliver exceptional customer… more
- Mass Markets (Garden City, GA)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... to lead the QA function in our BPO contact center . You will be responsible for ensuring service quality,...+ Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement… more
- Mass Markets (Savannah, GA)
- …high standard of service and sales performance. You'll also work closely with the Call Center Operations Manager to ensure alignment with company policies and ... commitment to creating a workplace culture that empowers our agents and leaders to passionately represent our clients' brands....work experience. + Minimum of 3 years in a call center environment or 1 year in… more
- Cardinal Health (Atlanta, GA)
- …order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations processes ... to provide order status updates to achieve first time call resolution + Interpret the meaning of insurance...experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active… more
- CenterWell (Atlanta, GA)
- …Sunday and Monday.** + Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent ... visits are scheduled. + Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper...to perform patient visits and / or participate in on- call rotation. **Use your skills to make an impact**… more
- Mass Markets (Garden City, GA)
- …for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is ... role, you'll lead a team of inbound customer service agents , providing coaching, support, and performance management to ensure...organization. REQUIRED QUALIFICATIONS + Minimum of 3 years of call center experience or 1 year in… more
- Robert Half Office Team (Carrollton, GA)
- …We are currently seeking a highly motivated Enrollment Specialist to join our remote call center team. This Enrollment Specialist role is a critical part of ... between field sales and internal systems by supporting sales agents during point-of-sale calls + Handle high call...the job's high-level workflow Requirements Job Requirements + Previous call center experience required + Medicare, billing,… more
- TTEC (Duluth, GA)
- …a Team Lead, you will supervise the daily activities of a group of call center associates by providing mentoring, coaching and guidance. Other responsibilities ... environment by introducing protocols, inspiring performance, and guiding the agents to into their new career with TTEC. Providing...License + Minimum of one-year experience working in a call center environment with knowledge of metrics… more