- Lincoln Financial (Topeka, KS)
- …Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal ... to join our fast paced, high volume Annuity Contact Center team supporting our Insurance Operations organization...the appropriate systems. You will take ownership of each call working to deescalate customer concerns as needed. +… more
- Teleperformance USA (KS)
- …be flexible to work Monday-Friday and any 8 hours between 7AM-7PM** **.** + **Previous call center experience with five (5) or more of the following:** + **More ... plan to drive improved performance.** + **Coach and update Agents /Representatives via call calibrations, one-on-ones, live side-by-sides,...than six (6) months experience as an inbound call center customer service representative** + **More… more
- Cognizant (Topeka, KS)
- …improve customer practice **Qualifications** 1. Minimum two years' experience in a call center environment and familiarity with Workforce functions required. 2. ... agent schedule adherence using real-time adherence software and call out non-adherent events to Operations through Desk Alerts...360 or any other WFM tool. 4. Experience with call center reporting and metrics. 5. Proficiency… more
- Mass Markets (KS)
- …role is critical in ensuring the highest level of service quality within our call center operations. The ideal candidate will be responsible for monitoring ... calls, assessing agent performance, analyzing data trends, and recommending process improvements....Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Mass Markets (KS)
- …below qualities: + High School Diploma + 3-4 years of experience working as a call center trainer or team leader. + Proven experience in designing and delivering ... This role is critical in ensuring that new hire agents are effectively onboarded, trained, and continuously developed to...using Zoom as a training environment. + Understanding of call center metrics, KPIs, and operational procedures.… more
- Mass Markets (KS)
- …2-3 years of experience in real-time monitoring, report analysis, and workforce management within a call center environment. + Experience in a call center ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- Mass Markets (Wichita, KS)
- …high standard of service and sales performance. You'll also work closely with the Call Center Operations Manager to ensure alignment with company policies and ... commitment to creating a workplace culture that empowers our agents and leaders to passionately represent our clients' brands....work experience. + Minimum of 3 years in a call center environment or 1 year in… more
- Cardinal Health (Topeka, KS)
- …order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations processes ... to provide order status updates to achieve first time call resolution + Interpret the meaning of insurance...experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active… more
- Prime Healthcare (Kansas City, KS)
- …diagnose and treat various medical conditions in our Providence Medical Imaging Center . Bonus Option: $5,000 Employment Type: Full Time Shifts Available: Days(No ... weekends, call or holidays) Hours: 8-hour shifts - 7:30am to...4:00pm or 8:00am to 4:30pm Location: Providence Medical Imaging Center - 11011 Haskell Av, Kansas City, KS Here… more
- NTT America, Inc. (Wichita, KS)
- …Authentication process All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material. Must ... position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account,… more