- Mass Markets (Las Cruces, NM)
- …for individuals with prior experience in customer service leadership, supervision, or call center management. You'll be responsible for the performance, ... to manage and support a team of customer service agents working on a variety of commercial, state, and...activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor… more
- Mass Markets (Mesilla, NM)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... an Experienced Operations Supervisor to lead a team of agents in delivering exceptional service across BPO campaigns. You'll...and ensure adherence to KPIs and SLAs. + Monitor agent performance and provide regular coaching and feedback. +… more
- Mass Markets (Mesilla, NM)
- …ourselves as a trusted partner in the industry. We are looking for experienced call center contact tracing supervisors to support commercial and public sector ... Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound and outbound call ...Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously + Drive a… more
- Mass Markets (Las Cruces, NM)
- …trusted partner in the industry. Our employee development team is looking for experienced call center customer service and sales trainers to facilitate new hire ... and possess a strong work ethic. A background in call center customer service or sales or...+ Possess practical conflict resolution skills (both customer and agent conflict) + Possess time management, planning, organizational and… more
- MAPFRE Insurance (Albuquerque, NM)
- …opportunity employer._ **Nearest Major Market:** Albuquerque **Job Segment:** Adjuster, Recruiting, Call Center , Claims, Insurance , Human Resources, ... + The ability to work in a fast paced call center , as well as the ability...by AM Best Company. We offer property and casualty insurance , working with over 3,000 independent agents … more
- Mass Markets (Mesilla, NM)
- …POSITION RESPONSIBILITIES Key Responsibilities: + Supervise and support a team of contact center agents to meet performance targets and client SLAs. + Monitor ... Center Operations Supervisor to lead a team of agents in a dynamic BPO environment. You will be...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Mass Markets (Mesilla, NM)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... We are looking for a skilled and enthusiastic Contact Center Trainer to join our team. You will be...responsible for delivering high-impact training programs that prepare our agents to exceed client expectations and deliver exceptional customer… more
- Mass Markets (Mesilla, NM)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... to lead the QA function in our BPO contact center . You will be responsible for ensuring service quality,...+ Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement… more
- Mass Markets (NM)
- …role is critical in ensuring the highest level of service quality within our call center operations. The ideal candidate will be responsible for monitoring ... calls, assessing agent performance, analyzing data trends, and recommending process improvements....Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Mass Markets (NM)
- …below qualities: + High School Diploma + 3-4 years of experience working as a call center trainer or team leader. + Proven experience in designing and delivering ... This role is critical in ensuring that new hire agents are effectively onboarded, trained, and continuously developed to...using Zoom as a training environment. + Understanding of call center metrics, KPIs, and operational procedures.… more