- Mass Markets (Killeen, TX)
- …POSITION RESPONSIBILITIES Key Responsibilities: + Supervise and support a team of contact center agents to meet performance targets and client SLAs. + Monitor ... Center Operations Supervisor to lead a team of agents in a dynamic BPO environment. You will be...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Houston Methodist (Katy, TX)
- …degree preferred **WORK EXPERIENCE** + Five years of experience in healthcare setting/ call center operations + Clinical knowledge and experience with a ... At Houston Methodist, the Senior Patient Access Center Representative position is responsible for assuring that...Epic Gatekeeper access. + Serves as a liaison for agents , clinic staff and leadership and interacts with all… more
- Mass Markets (Killeen, TX)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... We are looking for a skilled and enthusiastic Contact Center Trainer to join our team. You will be...responsible for delivering high-impact training programs that prepare our agents to exceed client expectations and deliver exceptional customer… more
- Mass Markets (Killeen, TX)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... to lead the QA function in our BPO contact center . You will be responsible for ensuring service quality,...+ Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement… more
- Teleperformance USA (TX)
- …be flexible to work Monday-Friday and any 8 hours between 7AM-7PM** **.** + **Previous call center experience with five (5) or more of the following:** + **More ... plan to drive improved performance.** + **Coach and update Agents /Representatives via call calibrations, one-on-ones, live side-by-sides,...than six (6) months experience as an inbound call center customer service representative** + **More… more
- Cognizant (Austin, TX)
- …improve customer practice **Qualifications** 1. Minimum two years' experience in a call center environment and familiarity with Workforce functions required. 2. ... agent schedule adherence using real-time adherence software and call out non-adherent events to Operations through Desk Alerts...360 or any other WFM tool. 4. Experience with call center reporting and metrics. 5. Proficiency… more
- USAA (San Antonio, TX)
- …of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/ agents with an **ACTIVE** P&C producer agent license to **work in ... **It is all about learning and growing.** Our Licensed Insurance Customer Service role may be a new career...call backs. + Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an… more
- Mass Markets (TX)
- …role is critical in ensuring the highest level of service quality within our call center operations. The ideal candidate will be responsible for monitoring ... calls, assessing agent performance, analyzing data trends, and recommending process improvements....Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Mass Markets (TX)
- …below qualities: + High School Diploma + 3-4 years of experience working as a call center trainer or team leader. + Proven experience in designing and delivering ... This role is critical in ensuring that new hire agents are effectively onboarded, trained, and continuously developed to...using Zoom as a training environment. + Understanding of call center metrics, KPIs, and operational procedures.… more
- Mass Markets (TX)
- …2-3 years of experience in real-time monitoring, report analysis, and workforce management within a call center environment. + Experience in a call center ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more