- Zurich NA (Dallas, TX)
- …experience in the Claims or Underwriting Support areaOR + Zurich Certified Insurance Apprentice including an Associate Degree and 1 or more years of experience ... experience in the Claims or Underwriting Support areaOR + Zurich Certified Insurance Apprentice including an Associate Degree and 3 or more years of experience… more
- Zurich NA (San Antonio, TX)
- …experience in the Claims or Underwriting Support areaOR + Zurich Certified Insurance Apprentice including an Associate Degree and 3 or more years of experience ... experience in the Claims or Underwriting Support areaOR + Zurich Certified Insurance Apprentice including an Associate Degree and 5 or more years in the… more
- Mass Markets (TX)
- …The ideal candidate will be responsible for monitoring calls, assessing agent performance, analyzing data trends, and recommending process improvements. This ... Key Responsibilities: + Listen to live or recorded calls to evaluate agent performance against established standards. + Develop and use evaluation forms to… more
- Mass Markets (TX)
- …will be responsible for monitoring real-time call volumes, managing agent availability, analyzing performance data, and making real-time scheduling adjustments. ... + Monitor real-time call volumes to ensure service levels are met. + Track agent availability and adjust schedules as needed to manage call traffic efficiently. +… more
- Zurich NA (Dallas, TX)
- …experience in the Claims or Underwriting Support area + Zurich Certified Insurance Apprenticeship program including an Associate Degree and 1 or more years of ... customized training program dedicated to those new joiners outside of the insurance industry Additional responsibilities will include: + Proactively seek renewal and… more
- Baylor Scott & White Health (Plano, TX)
- …other); d) the 'lessons learned' from studying the event. + Assists the Manager of Insurance in managing claims related to property loss and visitor injury. + ... patient harm. If organizational risk is found, the Corporate claims manager will review the event further. The CRM...when the complaint is resolved. + Is a trusted agent for clinical staff to report concerns about aspects… more
- Mass Markets (Killeen, TX)
- …Key Responsibilities: + Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring consistency across ... performance gaps and training needs. + Provide coaching and feedback to improve agent quality scores. + Collaborate with Operations and Training to implement quality… more
- Mass Markets (Killeen, TX)
- …daily operations and ensure adherence to KPIs and SLAs. + Monitor agent performance and provide regular coaching and feedback. + Manage schedules, attendance, ... ensure timely resolution. + Collaborate with QA and Training to support agent development. + Analyze performance reports and implement improvement strategies. +… more
- Mass Markets (Killeen, TX)
- …Key Responsibilities: + Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement QA frameworks, scorecards, ... regulatory requirements. + Conduct audits, feedback sessions, and coaching to improve agent performance. + Collaborate with stakeholders to align QA initiatives with… more
- Lincoln Financial (Austin, TX)
- …deferred compensation plans for senior leaders, along with company owned life insurance policies (COLIs). It also leads our financial wellness education strategy and ... day-to-day administration and reconciliation of multiple (employee, director, and agent ) non-qualified deferred compensation plans, including enrollments, deferrals, distributions,… more