- Molina Healthcare (Rochester, NY)
- …state-mandated value-based programs. Supports Manager with contracting/re-contracting of VBCs, issue escalations and JOCs on exception. Synchronizes data among ... publishes reports according to departmental procedures. Contracting/re-contracting of VBCs, issue escalations and Joint Operating Committees on exception. * Assists… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …customer interactions for timeliness of answer, active listening, request/ issue identification, correct call hold, professionalism, compliance requirements, request/ ... issue resolution, and appropriate closing. + Analyzes survey results for improving communication process and providing feedback to the communication owners. + Utilizes quality monitoring program to compile and track performance at individual, functional,… more
- Nissha Medical Technologies (Buffalo, NY)
- …of issues as they are reported to IT. This includes troubleshooting the issue , identifying and analyzing root causes, obtaining additional information related to the ... issue , documenting findings, testing theories or potential fixes, implementing resolutions following department change policies. BusinessApplication Enhancements… more
- AON (NY)
- …Prompt and courteous call handling of call transfers to provide claims issue resolution. Experience: + Prior claims adjudication experience. + Active General ... Prompt and courteous call handling of call transfers to provide claims issue resolution. Experience: + Prior claims adjudication experience. + Active General… more
- Coinbase (Albany, NY)
- …analyses, mapping issues to responsible owners, and providing cost breakdowns per issue to inform prioritization. * Design anomaly detection systems across self-help ... making in CX, with clear reporting, alerting, and accountability mechanisms for issue owners and product DRIs. * Communicate insights and recommendations to senior… more
- Scotiabank (New York, NY)
- …issues and/or changes. + Active engagement and coordination with Stakeholders for audit issue resolution. + Support the unit's continuous monitoring program so as to ... promotion of ideas. + Excellent written communication skills are essential, with strong issue and audit report writing skills. In addition, the incumbent should be… more
- MUFG (New York, NY)
- …WSO, GLOSS, Loanet, and EquiLend. The ideal candidate will lead technical issue resolution, support vendor upgrades and disaster recovery testing, and drive ... workflows, identifying opportunities for automation and system enhancements. * Technical Issue Resolution * Diagnose and resolve complex technical and data quality… more
- Warner Bros. Discovery (Troy, NY)
- …on delivering high-quality results together. + Own team's delivery plans; drive risk/ issue management and clear escalation paths. + Track and improve velocity, ... + Excellent facilitation, written/verbal communication, and stakeholder influence; proactive issue -spotting and follow-through; servant-leader mindset with high ownership. **What… more
- Community Housing Innovations (Patchogue, NY)
- …months regarding moves, changes in household composition or monthly income, budgeting issue and supportive services. + Responsible for all required reporting and ... for potential participants. + Contact landlords to mediate Housing Quality Standard issue , lease renewal and potential client repayment plans. + Connect clients with… more
- RiseBoro Homecare Inc. (Brooklyn, NY)
- …education to identified groups and/or individuals + Conduct ongoing research of issue priorities to inform campaign and organizing strategies + Conduct ongoing ... research on organizational issue priorities and develop an analysis of the local, state, and national landscape + Conduct regular assessments with social service… more