- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …customer interactions for timeliness of answer, active listening, request/ issue identification, correct call hold, professionalism, compliance requirements, request/ ... issue resolution, and appropriate closing. + Analyzes survey results for improving communication process and providing feedback to the communication owners. + Utilizes quality monitoring program to compile and track performance at individual, functional,… more
- Nissha Medical Technologies (Buffalo, NY)
- …of issues as they are reported to IT. This includes troubleshooting the issue , identifying and analyzing root causes, obtaining additional information related to the ... issue , documenting findings, testing theories or potential fixes, implementing resolutions following department change policies. BusinessApplication Enhancements… more
- Coinbase (Albany, NY)
- …analyses, mapping issues to responsible owners, and providing cost breakdowns per issue to inform prioritization. * Design anomaly detection systems across self-help ... making in CX, with clear reporting, alerting, and accountability mechanisms for issue owners and product DRIs. * Communicate insights and recommendations to senior… more
- Scotiabank (New York, NY)
- …issues and/or changes. + Active engagement and coordination with Stakeholders for audit issue resolution. + Support the unit's continuous monitoring program so as to ... promotion of ideas. + Excellent written communication skills are essential, with strong issue and audit report writing skills. In addition, the incumbent should be… more
- Warner Bros. Discovery (Troy, NY)
- …on delivering high-quality results together. + Own team's delivery plans; drive risk/ issue management and clear escalation paths. + Track and improve velocity, ... + Excellent facilitation, written/verbal communication, and stakeholder influence; proactive issue -spotting and follow-through; servant-leader mindset with high ownership. **What… more
- Community Housing Innovations (Patchogue, NY)
- …months regarding moves, changes in household composition or monthly income, budgeting issue and supportive services. + Responsible for all required reporting and ... for potential participants. + Contact landlords to mediate Housing Quality Standard issue , lease renewal and potential client repayment plans. + Connect clients with… more
- RiseBoro Homecare Inc. (Brooklyn, NY)
- …education to identified groups and/or individuals + Conduct ongoing research of issue priorities to inform campaign and organizing strategies + Conduct ongoing ... research on organizational issue priorities and develop an analysis of the local, state, and national landscape + Conduct regular assessments with social service… more
- Wolters Kluwer (Albany, NY)
- …Act as a domain SME, product SME, and customer advocate to achieve quick customer issue resolution. + Serve as the account first line of defense to mitigate issues ... Knowledge: Deep understanding of sales methodologies and practices. + Complex Issue Resolution: Proficiency in addressing and resolving intricate client issues while… more
- Ithaca College (Ithaca, NY)
- …and remove trash and garbage to designated areas. + Receive, lift, move, store, issue , count, sort, and weigh items on requisitions and invoices. + Fill orders and ... issue supplies from stock and rotate stock to ensure freshness. + Move and transport materials and supplies using hand or college vehicles. Qualifications: Previous… more
- Deloitte (New York, NY)
- …on priorities and progress. + Facilitate planning sessions, status meetings, and issue resolution forums. Risk, Issue , and Change Management + Proactively ... identify project risks and obstacles; escalate or resolve as appropriate. + Support change management activities including communications, training, and adoption support. Mentorship & Best Practices + Provide guidance to Analysts/Consultants; share expertise… more