- GovCIO (Austin, TX)
- …tickets + Perform remote troubleshooting + Determine the best solution based on the issue and details provided by user + Properly escalate unresolved queries to the ... next level of support + Ensure proper recording, documentation, and closure for each issue + Follow up with users, provide feedback and see problems through to… more
- WM (Lewisville, TX)
- …options, charges, billing, and contracts. + * Demonstrates ownership of the customer issue by providing one call resolution: o Makes every reasonable attempt to ... resolve the customer's issue and exhausts all other solutions before escalating the customer's query. o Serves as an advocate for customers with repeat issues by… more
- David Weekley Homes (San Antonio, TX)
- …be able to handle warranty calls from homeowners, visit the home to inspect the issue , determine if it is eligible under warranty, and work with the customers and ... sub-contractors to resolve the issue . Warranty Service Managers are responsible for warranty resolutions in multiple communities and work primarily from their… more
- Arrow Exterminators, Inc. (Denton, TX)
- …wildlife. Your first course of action will be to ask questions on the issue your customer is experiencing. Problem solving will help you form an in-depth inspection ... of the customer's home to find the source of the issue . Your wealth of knowledge about wildlife will help you determine the best solution and explain to the customer… more
- Health Care Service Corporation (Richardson, TX)
- …calls, meetings, visits, etc. + Assistance with problem solving and issue resolution + Participation in various presentations including monthly/quarterly performance ... to meet client deliverables as well as providing timely and equitable issue resolution. + Responsible for collaborating with HCSC for Luminare Health revenue… more
- Livingston International (Laredo, TX)
- …Livingston standards. + Escalate two-step release requirements, authorization or release issue resolution to the Client Import Analyst, Release Import Analyst or ... Specialist supporting Release Operations in Canada, for escalation authorization or issue resolution. + Update, approve and release information for billing as… more
- IBM (Dallas, TX)
- …projects are running in hitting milestones and good quality deliverables. * Raise issue /risk as needed; escalate if required to. * Facilitate daily stand-ups and ... definition, staffing, communication of status to clients and partners, and risk/ issue management. * Understand the goals and align the deliverables accordingly.… more
- Synchrony (Dallas, TX)
- …coordinating technology oversight, program delivery, solution architecture, governance, audits, issue management, and support the identification of key technology ... projects, production incidents, disaster recovery testing. + Participate in issue management processes including Enterprise Governance, Risk Management and… more
- The Cigna Group (Austin, TX)
- …business teams to build a culture of effective and timely reporting and issue management. + Lead the research, management, and resolution of privacy issues presented ... adherence to regulatory requirements and internal policies. + Prepare and issue required notifications to clients, business partners, and government regulators in… more
- ADP (Dallas, TX)
- …I.** In this position you will respond to requests for research and issue resolution that require research time to resolve, thereby allowing front line associates ... with a high volume of different tasks. + Receives requests for research and issue resolution via phone, email or queue. + Determines appropriate corrective action to… more