- Bank of America (Plano, TX)
- …Engages with stakeholders to identify issues and control improvements for remediation and ensures issue resolution + Acts as an ambassador of the risk culture, ... to drive policy adherence and maintain sustainable risk-based solutions -Oversee Issue Management activities end-to-end, including development of action plans for… more
- Houston Methodist (Houston, TX)
- …the developer. + Develops clear messaging to customers and management on plans for issue resolution , status updates and their effect on the department to ... package solutions, and/or software development. + Partners with assigned Project Manager to support all phases of project implementation. **SERVICE ESSENTIAL… more
- IQVIA (Dallas, TX)
- …deliverables. May perform role of Data Team Lead (DTL), Program Lead, Customer Site Manager , and/or a leadership role in a specific CDM task (eg, Subject Matter ... makers, and internal team members to manage continuous process improvements, issue escalation, workload projections, and provide technical expertise. + Lead direct… more
- BlackBox (Houston, TX)
- …root cause is identified. Recommend action plans to ensure follow-up on customer issue resolution . + Provide timely response to requests for information, reports ... strong customer service-oriented environment focused on problem prediction, detection and resolution . + Support all efforts to improve, simplify, automate and… more
- Broadcom (Plano, TX)
- …multiple cases efficiently and provide clear communication to colleagues or SE to prevent issue aging before a resolution is found - Follow documented guidelines ... environment + Knowledge or familiarity with Broadcom Mainframe Products, in particular VM: Manager Product Suite + Familiar with IBM's VMSES/E, the VM: Manager … more
- Citigroup (Irving, TX)
- …audit senior manager to assist in other audit functions, including ** issue validations and risk assessments** , in accordance with Citi's internal audit ... Auditor, with a focus on auditing Citi's processes for developing its **recovery and resolution plans** , as well as Citi's capabilities to **recover or resolve from… more
- McAfee, Inc. (Frisco, TX)
- …them through resolution and keep them updated on progress of issue resolution + Communicate process, system, and performance improvement recommendations ... process or system designs, and partner with the Vendor Manager Organization and frontline teams to drive change. Your...Serve as subject matter expert for stakeholders and Vendor Manager Organization + Utilize data to identify areas for… more
- HCA Healthcare (Austin, TX)
- …time. Tracks number of total patients drawn at each station. Alerts Laboratory Manager and Director when patient wait times are excessive so that additional ... resources may be made available for immediate resolution . * Maintain policies and procedures and keep team...team members informed regarding changes. * Assists Lab QA Manager / Director with interviewing, selecting, evaluating, and counseling,… more
- AbbVie (Austin, TX)
- …communication with Manager + Follow established escalation pathways required for issue resolution + Maintain training materials and job aides, keeping ... resources + Display a positive attitude and customer focus, provide timely resolution for all customer issues, concerns, and/or questions + Project a professional… more
- Bank of America (Dallas, TX)
- …Line of Business. **LOB Job Description** : Responsible for the day-to-day resolution of complex operational accounting functions / issues including in depth ... with Transportation Services, Financial Center personnel and Vendors daily to gain resolution to various types of exceptions. Exceptions are resolved by either… more
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