- Highmark Health (Albany, NY)
- …to a diverse set of customers with an equal level of confidence regardless of the issue at hand. + Works independently of support from a senior customer service ... effective probing and/or open and closed ended questions that will help in issue resolution in a conversational manner with customers, using verbal clues and system… more
- Evolent (Albany, NY)
- …mission. Stay for the culture. **What You'll Be Doing:** **Job Summary** The Senior Analyst, Contact Center Technology plays a pivotal role in supporting, enhancing, ... center applications, ensuring their optimal performance. * Troubleshooting & Issue Resolution: Proactively diagnose, troubleshoot, and resolve technical issues,… more
- Bowman (Albany, NY)
- …complex assignments, tasks, and execution. Work is frequently reviewed by more senior staff to ensure application of sound techniques and principles. Review work ... T&M and fixed fee professional services. + Coordinate and issue timely draft invoices to/from several Project Managers. +...include transfers, labor adjustments, comments, etc. + Proof and issue final invoices to clients via email. + Prepare… more
- Ford Motor Company (Albany, NY)
- …testing ahead of vehicle program PEC/FEC declaration. + Lead cross-functional issue resolution for hardware, software design, program content decisions, + Identify ... decision making + Maintain integrity of FNV3.x platform + Lead Launch Issue resolution by interfacing with Core Platform Manufacturing lead. + Manage Hardware… more
- RVO Health (New York, NY)
- …brands like Healthline, Healthgrades, and Medical News Today. Reporting to the Senior Ad Technology Specialist, this role helps maintain scalable, reliable ad ... operations by assisting with ad server management, QA, issue resolution, documentation, and cross-functional coordination. You'll work closely with Ad Operations,… more
- Mizuho Corporate Bank (New York, NY)
- …MIS reports. + Execute the activities and/or deliverables associated with issue testing including establishing the testing approach, preparing testing documents and ... staff in the planning and execution of all phases of internal audits, issue testing and special projects, in a manner consistent with recognized professional… more
- Mizuho Corporate Bank (New York, NY)
- …experience in risk management practices (eg risk and controls, KRI/KPIs, and issue management), data analytics, AI utilization and business process design are a ... control data to surface actionable tasks + Develop dashboards for use by senior management and technology teams + Assist in generation of technology metric reporting… more
- City of New York (New York, NY)
- …serve as an in-house counsel to the City and related entities that issue municipal bonds and facilitate loans with respect to corporate governance, litigation ... requirements and practices over the life of each bond issue with respect to the City and its related...Producing transaction documents under strict deadlines and working with senior New York City policymakers; - and - Assisting… more
- Paramount (New York, NY)
- …and second tier support. Identify and resolve project issues, including issue tracking and escalation. Actively participate in application planning/strategy meetings ... pressure production environments, manage budget and schedule and collaboration with senior management are required. Familiar with load and performance testing and… more
- IQVIA (New York, NY)
- …all programmatic campaigns and serves as the critical bridge to product, owning issue resolution and ensuring all platform systems and processes are functioning as ... needs, identify gaps, and drive continuous improvement. + Partnerships with senior leaders to foster cross-functional collaboration and strategically influence the… more