- Rehrig Pacific Company (Dallas, TX)
- …of contact for customers, addressing their daily requests, troubleshooting issues , and ensuring seamless system operation. Key Responsibilities Implementation and ... both internal and external customers. + Track, document, and manage customer issues using the ticketing system, ensuring accurate records and follow-ups. + Escalate… more
- Wells Fargo (Irving, TX)
- …modifications + Serve as an escalation point in the resolution of client issues + Conduct quality reviews and monitor key performance metrics as related to ... effective processes + Coordinate servicing activities to resolve open customer issues , loan and regulatory diligence and on-going portfolio maintenance; interact… more
- SpaceX (Bastrop, TX)
- …RESPONSIBILITIES: In this role, you will triage, troubleshoot, and resolve customer issues . You will analyze trends, identify gaps, and design simple, effective ... we help our customers. + Triage and resolve customer issues across multiple channels (digital, voice, etc.). Be a...and network expertise + Surface product, process, and training issues by pairing quantitative and qualitative methods. Be the… more
- Truist (Dallas, TX)
- …and root-cause analysis, replication, troubleshooting, and resolution for complex issues . And in this capacity, perform programming and debugging activities. ... This engineer will also be responsible for responding to issues in a timely manner by receiving and investigating incidents or service tickets and may engage and… more
- Teleperformance USA (TX)
- …customer inquiries by finding innovative ways to respond to varying questions, issues , and concerns.** + **Connect with customers via phone/email/chat/and or social ... questions or concerns** + **Calmly attempt to resolve and de-escalate any issues ** + **Escalate interactions when necessary and appropriate** + **Respond to requests… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …customer business needs and expectations. Receives and responds to customer problems, issues , requests. As the entry point for customer, documents, notifies proper ... in promptly at designated work hours. + Receives and logs customer problem/request/ issues and by documenting the problem and updating the customer's contact… more
- ITT (Stafford, TX)
- …Provide daily communication to the Field Service Manager/Sales Associate on any issues that arise on site. + Provide technical solutions to problematic pump/systems ... issues . + Provide support to factory warranty engineers by investigating and resolving pump product issues in the field. + Other duties as assigned. **Position… more
- CBRE (Dallas, TX)
- …while analyzing trends in general business conditions. + Respond to and resolve issues and requests from management teams and clients regarding various accounting ... issues and reports. + Research open accounting issues and recognize potential issues and conflicts so corrective action can intercept and minimize issues .… more
- Oracle (Austin, TX)
- …assistance to internal Oracle employees on diverse customer situations and escalated issues . As a Principal Support Engineer, you will offer strategic technical ... create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues . You are expected to be an expert member of the… more
- IT Concepts (San Antonio, TX)
- …problems, and lead them through the necessary steps to correct their issues . Must have experience conducting routine system administration tasks and logging data ... + Utilize debugging protocols and processes. + Troubleshoot problems and issues identified by customers and implement corrective actions quickly. + Facilitate… more