- Verint Systems, Inc. (Austin, TX)
- …Duties and Essential Responsibilities:** + Assist customers with assigned technical support issues that are reported via telephone, web, and email. + Provide ... accurate analysis, troubleshooting and testing of technical issues . + Ensure the highest level of communication with...Follow and maintain all standards for tracking and documenting issues throughout the lifecycle of a support case. +… more
- General Dynamics Information Technology (Laredo, TX)
- …and Troubleshooting:** .Provide on-site troubleshooting, diagnosis, and resolution of technical issues for our equipment and systems. .Conduct root-cause analysis on ... hardware, software, and network issues to restore functionality. .A Field Engineer is responsible....Assist with customer needs and strive to resolve any issues in a prompt manner. **Documentation and Reporting:** .A… more
- Air Education and Training Command (Fort Sam Houston, TX)
- …Engineering Squadron. Responsibilities Responsible for analyzing extremely complex and difficult issues to develop a course of action which anticipates future ... sale, lease, and divestiture of federal property. May be involved in issues which include but are not limited to, legislative jurisdiction, preemption, sovereign… more
- Wells Fargo (Irving, TX)
- …focus first on restoring business services * Review, analyze and escalate issues from key metric analysis, event monitors, reported service deviations, and ... various teams of trouble-shooters to assess system health and issues * Present recommendations for resolving more complex situations...Excellence:** o Serve as the initial contact for IT issues via phone, chat, other channels or ticketing system.… more
- General Motors (Arlington, TX)
- …for modules and software concerns that are impacting the Assembly plant. Work issues back to suppliers and engineering for resolution. Supports problem solving with ... parts associated with modules and software. Runs PTR, issues SPPS and writes PRTS, as needed to protect...Works directly with the plant Electrical Team to ensure issues are properly managed with a single point of… more
- Microsoft Corporation (Austin, TX)
- …and external cross-functional partnerships, monitors and resolves internal partner's issues without additional escalation, defines processes and governance for ... and that mitigation plans are in place that can address issues with manufacturing, geography/geopolitics, seasonality, financial health, performance, and/or major… more
- Intermountain Health (Austin, TX)
- …payments, to research incomplete, incorrect or outstanding claims and/or patient issues . Investigates and resolves claims submission, disputes or complaints to ... resolution, as needed. Resolves billing/insurance issues and ensures compliance with departmental and governmental policies. + Supports the department leadership… more
- Comerica (Dallas, TX)
- …and operating effectiveness; including issue control testing/validation for more complex issues . Assesses both Design (is the control is designed to accomplish ... manages follow-up, reviews comments) or Reviewer (reviews the testing, documents issues ). Reviews 1LOD quality assurance procedures are aligned with frameworks and… more
- Apex Health Solutions (Houston, TX)
- …: This position is r esponsible for addressing customer inquiries, resolving issues , and providing excellent customer service to our health plan members. This ... inquiries via phone, email, or chat. . Resolve customer issues and concerns in a timely and professional manner....interactions and resolutions in our database. . Escalate complex issues to higher-tier representatives as needed. . Follow up… more
- Teleperformance USA (El Paso, TX)
- …**are required to use excellent decision-making skills and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental ... guidelines. The position is responsible for resolving high level consumers issues in a fast-paced environment.** + **Resolve complex consumer issues and advise… more