- Teleperformance USA (TX)
- …customer inquiries by finding innovative ways to respond to varying questions, issues , and concerns.** + **Handle and carefully respond to all customer inquiries** ... information and treat it sensitively** + **Aim to resolve issues on the first call by being proactive** +...customers** + **Calmly attempt to resolve and de-escalate any issues ** + **Escalate interactions when necessary and appropriate** +… more
- Mass Markets (TX)
- …with hundreds of customers each week across the country to resolve support issues , sell new products and services, and ensure a best-in-class customer experience. In ... Listen to customers, understand their needs, and resolve customer issues + Research systems to find missing information as...information as applicable; coordinate with other departments to resolve issues as applicable + Follow the processes of the… more
- ADP (El Paso, TX)
- …Works in conjunction with various team members to resolves errors, issues timely and accurately. Escalates failures appropriately and escalates programmatic ... issues to appropriate team members, connections development teams, carriers...other third parties as appropriate. + Researches and resolves issues identified through routine audits. Research and resolve complex… more
- CompuCom (Austin, TX)
- …and customers as a primary daily point of contact for sales support, monitor customer issues , identify potential issues , and ensure issues have an effective ... as aging status for assigned accounts, solving billing and collection issues , performing root cause analysis, identifying special billing requirements, and involving… more
- Avenue5 Residential, LLC (Houston, TX)
- …are met. + Review and track progress of service requests and identify chronic maintenance issues . + Respond to maintenance related issues in a timely manner as ... area amenities to maintain safety and cleanliness standards and to identify issues requiring maintenance, repair or replacement. + Oversee and assist with management… more
- Elevance Health (Houston, TX)
- …and programmatic changes, facilitating provider education and the resolution of provider issues . + Collaborates with internal matrix partners to triage issues ... defined cohort. + Researches, analyzes, and coordinates prompt resolution to provider issues and appeals through direct contact with providers and internal matrixed… more
- Motorola Solutions, Inc. (Allen, TX)
- …with Customers, Schaumburg NOC, and Tier 3 to ensure that all the PTT Issues are resolved and the customer's experience of using PTT service is positive, seamless ... respond to system notifications and alerts and support customer issues as they are received. + Engineers should be...Monitor application performance and working with customer regarding any issues , via phone or email. + Conduct system analysis,… more
- Love's Travel Stops & Country Stores (Houston, TX)
- …the Operations and IT teams by identifying and communicating the root cause of issues at our stations. + Routinely monitor operations at our stations to proactively ... identify equipment issues and address these issues before they escalate to a customer call. + Actively maintain a log of all customer calls received and… more
- House of Blues (Houston, TX)
- …processes, identify potential risk areas and help devise practical solutions to issues affecting our company. Working closely with both junior and other senior ... workpapers to a high standard, writing and reviewing audit issues and drafting audit reports. Given the nature of...key controls and risks. + Identify improper procedures, research issues and make recommendations to improve policies or procedures… more
- Insight Global (Houston, TX)
- …telephone, remote desktop support, printed reports and in person. Resolve IT related issues in a timely manner and ensuring they are properly logged in service ... management tools Escalate issues to the appropriate IT technical personnel in a...manner to avoid downtime or loss of data. Manage issues to resolution within the IT support management systems.… more