- Cognizant (Richmond, VA)
- …inbound technical phone calls. 2. Troubleshooting diagnosing and resolving technical issues with high First Contact Resolution rates (FCR). 3. Following established ... policies, procedures, processes, and workflows to ensure appropriate resolution of issues of limited scope. 4. Documenting all issues comments and resolutions in… more
- Optiv (Herndon, VA)
- …a level of mentorship for Associate and Level I Engineers. + Escalate complex issues to the appropriate teams or engineers as necessary. + Document project progress, ... issues , and resolutions in a concise and timely manner....concepts. + Experience deploying, maintaining, and sustaining SailPoint identity management solutions required. + Strong JAVA development experience required.… more
- SAIC (Springfield, VA)
- …engineer is responsible for the final escalation point for complex monitoring issues , collaborates with other teams to guarantee system reliability, and promotes ... + Serve as the Tier 3 escalation point for issues related to any of the monitoring/observability platforms and...(eg, Terraform). + Understanding of ITIL framework and change management processes. REQNUMBER: 2508991 SAIC is a premier technology… more
- UIC Government Services and the Bowhead Family of Companies (Dahlgren, VA)
- …+ Specific support consists of troubleshooting hardware, software, and network related issues encountered by users. + Hardware support includes, but not limited to ... evaluation and installation of patches and to resolve software related issues and Information Assurance Vulnerabilities (IAVs). + Systems Administrator will… more
- Department of the Navy/Assistant for Administration (VA)
- …Corps (USMC). You will provide expert advice and guidance on complex issues to subordinate staff, Office of Civilian Human Resources (OCHR) Operations leadership, ... You will serve as a troubleshooter for complex retirement and benefits issues . You will draft DON Standard Operating Procedures (SOPs)/ Common Business Processes… more
- General Dynamics Information Technology (Chantilly, VA)
- …with supporting the customer, you will be trusted to solve complex IT issues while delivering outstanding customer service. Ensure the safety and security of our ... closely with the development team and business subject matter experts to resolve user issues /requests. + Direct unresolved issues to the next level of support… more
- Microsoft Corporation (Reston, VA)
- …is responsible for core distributed security infrastructure including key management , disk encryption and data protection, Trusted Launch, and attestation ... service delivery, maturity, and scalability. * Proactively identifying and reducing issues through design, testing, and implementation of software-based solutions *… more
- ManTech (Norfolk, VA)
- …remote and onsite support and guidance to NCTE Range end-users, addressing IT-related issues and inquiries in a timely and professional manner + Diagnose and resolve ... complex technical issues related to system configurations and network connectivity for...secure IT environment + Strong understanding of Group Policy Management and Active Directory in Windows environments + Writing… more
- Wolters Kluwer (Glen Allen, VA)
- …email and phone. + From preparation, online filings, research, estimate creation, project management , or other items as assigned to support the team. + Resolve ... moderately complex customer issues and complaints. + Process and verify customer orders...product and service information. + Document and escalate unresolved issues as needed. + Participate in the training of… more
- Bowman (Richmond, VA)
- …Direction** + Receive broad guidance relating to overall key objectives, critical issues , new concepts, and policy matters and broad parameters for execution. ... agencies, subcontractors, and design teams on complex engineering project issues . **Do the Work** + Review and interpret zoning...that are required of the employee for this job. Management reserves the right to modify, add, or remove… more