- GovCIO (Doral, FL)
- …justification as required, ACOR approval, Statements of Work, milestone payment information as applicable, and any documentation required to meet unique or ... 9 years of relevant Problem Analyst III experience.. + Strong understanding of ITIL -informed or other Service Management Frameworks. + Deep understanding of IT … more
- ManTech (Doral, FL)
- …Directory, Microsoft 365, cloud services). **Desired Qualifications:** + Bachelor's degree in information technology , computer science, or a related field. + ... in using remote support tools and ticketing systems. + Knowledge of ITIL -informed processes and best practices. + Experience with enterprise applications and systems… more
- AdventHealth (Altamonte Springs, FL)
- …for each position may vary based on geographical location. **Category:** Information Systems **Organization:** AdventHealth Information Technology ... improvement of all service management processes and activities at AIT based on ITIL best practice. + Leads the development of policies, SOPs and Work Instructions… more
- GovCIO (Doral, FL)
- …a critical role in maintaining the integrity and accuracy of an organization's IT infrastructure and service information + Lead and mentor junior team members, ... integration of configuration data + Provide accurate and timely configuration information to support incident resolution, problem analysis, and change implementation… more
- ManTech (Doral, FL)
- …and ensure compliance with SLAs. **Desired Qualifications:** + Bachelor's degree in Information Technology , Computer Science, or a related field. Expertise in ... understanding of IT service desk principles, processes, and best practices (eg, ITIL -informed framework). + Expertise in troubleshooting common IT issues related to… more
- Eliassen Group (Tallahassee, FL)
- …integrity; identify gaps and recommend remediation plans. + Collaborate with infrastructure , application, and service management teams to align CMDB with business ... large-scale CMDB implementations (preferably with 10M+ CIs). + Strong understanding of ITIL framework and CMDB governance. + Hands-on experience with ServiceNow CMDB… more
- ManTech (Doral, FL)
- …with scripting and automation tools for network management. Familiarity with ITIL framework and service delivery concepts. ITIL Foundation certificate. ... to apply for a position with ManTech through its online applicant system, please email us at ###@mantech.com and provide your name and contact information . more
- American Express (Miami Lakes, FL)
- …global team, and the collaboration with internal and external product & technology teams/partners. + Proactive monitoring, maintenance & support of travel systems ... and external partners. + In-depth knowledge for best practices for ITIL processes, incident management and application monitoring including experience managing… more
- Robert Half Technology (Jacksonville, FL)
- …enhancements, and SLA management. Requirements Qualifications: + Bachelor's degree in Information Technology , Computer Science, or related field (or equivalent ... and performance using advanced monitoring tools. + Partner with development, infrastructure , and database teams to ensure seamless deployments and upgrades. +… more
- ManTech (Doral, FL)
- …tools. **Desired Qualifications:** + Master's degree in Supply Chain Management, Information Technology , Business Administration, or a related field. Experience ... supporting DoD programs. + Experience in IT service management and ITIL -informed processes. + Knowledge of ITSM tools such as ServiceNow and Jira. ITIL … more