- Verint Systems, Inc. (Annapolis, MD)
- …case analysis (RCA) documentation + Bachelor's degree in a related field + ITIL v4 certifications or equivalent experience + Familiarity with SRE principles and ... based on race, color, religion, sex, age, national origin, genetic information , disability, veteran status, and any other classification or characteristic protected… more
- CACI International (Ashburn, VA)
- Service Desk Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of ... issues using TEAMS and ServiceNow + Works independently to communicate technical information to users in a manner they understand and provide clear instructions… more
- Quality Technology Services, LLC (Ashburn, VA)
- …speed, capacity, and capability, QTS has emerged as the global digital infrastructure leader, committed to connecting the world's economy for good. Driven by ... and product lifecycles, and a passion for delivering impactful business and technology solutions. You're a proactive communicator, a trusted collaborator, and a… more
- Quality Technology Services, LLC (Ashburn, VA)
- …with direct facilities management of existing facilities including infrastructure maintenance, datacenter operations, and business continuity/disaster recovery ... Utilize comparative evaluations between facilities and key performance indicators ( ITIL , and International Facilities Management Association) to monitor the… more
- Quality Technology Services, LLC (Ashburn, VA)
- …discipline leadership of projects ranging from business application and infrastructure implementations, to business change initiatives. Accountable for on time, ... in Organizational Change Management + MS Project experience + PMP and ITIL certifications **KNOWLEDGE, SKILLS AND ABILITIES** + Strong understanding of Project… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …Manager (MoM) type monitoring environment * 3 years exposure to Service Management/ ITIL framework and concepts (incident, problem, change management, RCA) * 2+ years ... skills: experience working with technical and functional resources; experience presenting information to client / senior leadership * Excellent problem solving… more
- General Dynamics Information Technology (Elkridge, MD)
- …and problems in general accordance with IT service management principles such as ITIL (IT Infrastructure Library ). + Knowledge of Network connectivity ... Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Systems, Information Technology (IT) Systems Support,Systems Support **Certifications:**… more