- Truist (Atlanta, GA)
- …Are you driven to connect the dots that others miss? We're looking for a Technology Incident & Problem Strategist to hunt for systemic risks hidden within our ... into funded, prioritized action. * Framework Familiarity: A solid understanding of ITIL principles ( Incident , Problem, Change Management) and root cause analysis… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …**Description** **RESPONSIBILITIES:** + Managing multiple processes within the Information Technology Infrastructure Library ( ITIL ) framework. + ... creating team on-call schedules. + May serve on major incident management bridge in one of the roles defined...Degree in IT related field. + 7 years of Information Technology experience. + ITIL … more
- Emory Healthcare/Emory University (Atlanta, GA)
- …and equivalent combination of experience, training, and/or education. + Information Technology Infrastructure Library ( ITIL ) Foundations v3 ... ticket management systems and provides feedback to TOC staff to promote incident management process improvement. + Develops policies and procedures to enhance… more
- Georgia Systems Operations (Tucker, GA)
- …to ensure the timely delivery of superior customer service experience handling technology -related incident resolution and request fulfillment to end users ... The manager collaborates with business stakeholders to ensure that technology related customer service expectations are met and exceeded. This role oversees… more
- NTT America, Inc. (Atlanta, GA)
- …and positive work environment. **Qualifications:** + **Education:** Bachelor's degree in Information Technology , Computer Science, or a related field. A ... apply now. We are currently seeking a Senior Delivery Manager to join our team in Atlanta, Georgia (US-GA),...ideal candidate will have a strong background in IT infrastructure , service management, and a proven track record of… more
- Verint Systems, Inc. (Atlanta, GA)
- …opportunities. Learn more at www.verint.com . **Overview of Job Function:** As a Problem Manager - Cloud Ops & SRE within Verint's Cloud Operations team, you will be ... pattern recognition + Facilitate and contribute to blameless postmortems and incident reviews + Deliver actionable insights and recommendations to engineering and… more
- AireSpring (Atlanta, GA)
- …Telecom Deal" and "Top Channel Program". Position Overview We are seeking a highly technical Manager of Information Technology (IT) to lead and support all ... and escalations. + Implement and continuously optimize ITIL -based processes ( incident , change, asset, and configuration management). Infrastructure & Systems… more
- Panasonic North America (Peachtree City, GA)
- …vendors and service providers. **MUST-HAVES:** + Bachelor's degree in Computer Science, Information Technology , or a related field is typically required. + ... **Overview** The IT Applications Service Delivery Manager will be responsible for overseeing the delivery...service performance, identifying areas for improvement. + Ensure effective incident , problem, and change management processes are in place.… more
- Insight Global (Alpharetta, GA)
- …internal stakeholders, customers, business units, and external partners. Participate in incident calls and provide real-time updates and coordination during critical ... about how we collect, keep, and process your private information , please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/… more
- Truist (Atlanta, GA)
- …support operations. 8. Provide input in the establishment and enhancement of incident and problem management processes, leveraging ITIL framework expertise. 9. ... leadership. 7. Analytical mindset and problem-solving skills. 8. Knowledge of application technology stacks and infrastructure tools. 9. Ability to manage client… more