- Deloitte (San Francisco, CA)
- …to deliver Application Support for clients. + 5+ years of experience with ITSM processes, Service Level Agreements and KPIs + Drive SLA adherence and engage ... actively with clients to help achieve KPI's + Workday certification + Functional knowledge of ERP Financial or Supply Chain processes and systems + Advanced degree in the area of specialization Why Deloitte? Deloitte is committed to a culture of professional… more
- Ensono (Los Angeles, CA)
- …- z/OS, MVS + Software packaging and distribution + IT Service Management ( ITSM ) - Approach to delivering IT services + IT operations management (ITOM) - ... Software that handles the tools, environment, and processes for operating such services + ITIL Framework - Describes the life cycle of service in detail + DevOPS and Agile methodology principles and practices WhyEnsono (https://www.ensono.com/company/culture/)… more
- CompuCom (Berkeley, CA)
- …documentation + Ensure accurate and timely updates in the IT Service Management ( ITSM ) system + Coordinate and schedule on-site support services with end users and ... external providers + Analyze departmental hardware/software needs and implement upgrades or installations + Manage user accounts, including network drives, shared mailboxes, and distribution lists + Oversee software installations and resolve… more
- SAP (Palo Alto, CA)
- …SAP Application Lifecycle Management and or SAP Operations experience is an advantage. + ITSM , Service Design & Delivery experience is an advantage. + SAP HANA and ... S/4 HANA skills are an advantage. **Bring out your best** SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource… more
- CompuCom (Berkeley, CA)
- …manufacturers + Document support activities and resolutions in the IT Service Management ( ITSM ) system + Assist with user account setup and management (eg, shared ... drives, mailboxes) + Install and update software applications + Coordinate with vendors or third-party support when needed + Create and update internal knowledge base articles + Schedule and support on-site technical services **Skills and Qualifications**… more
- Cayuse Holdings (Sacramento, CA)
- …services are onboarded into SNAP and have an associated DR plan in Archer + Notify ITSM team for any potential new hardware CIs that may need to be onboarded from ... new projects + Facilitate efforts to ensure application or service availability recovery objectives are aligned to appropriate business processes (BIAs) & tier is accurately assessed and documented in SNAP & Archer + Collaborate with Technology owners on… more
- Ensono (Los Angeles, CA)
- …highly available software systems. + Experience integrating with **ServiceNow** or other ITSM platforms is highly desirable. + Expertise with Ansible and other ... automation platforms is a key requirement. You'll be working closely with operations to turn AI/ML outputs to real world actions and playbooks. **Mindset & Values** + **Get Stuff Done** - You ship reliable code that drives business outcomes, not just… more
- Tyto Athene (San Diego, CA)
- …first line of defense for security issues. + Log all requests into the ServiceNow ITSM . + Escalate problems to other support personnel when a problem is not easily ... identified and corrected in a timely manner. + Follow up with customers to ensure issues have been resolved. + Patching of cabling to provide connectivity to end points. + Switch port configuration and troubleshooting. **Qualifications** **Required:** +… more
- MongoDB (San Francisco, CA)
- …effectiveness **ITIL Best Practices and Incident Management:** + Collaborate with the ITSM Manager and GET Engineering to implement and enforce ITIL best practices ... related to incident management, change management, problem management, and continuous improvement + Ensure timely and effective resolution of incidents and problems, minimizing impact on business operations **Metrics and Reporting:** + Develop and implement… more
- Keeper Security, Inc. (El Dorado Hills, CA)
- …+ Build and maintain integrations with enterprise tools such as EDR, SOAR, ITSM , CRM, and CI/CD systems + Develop automation for log collection, normalization, ... enrichment, and correlation + Tune and optimize correlation rules, dashboards, and detections to maximize context and minimize noise + Partner with Security and SOC teams to enhance threat detection, incident response, and forensic capabilities + Collaborate… more