- Texas A&M University System (College Station, TX)
- …- Knowledge of Information Technology Service Management and Infrastructure Library ( ITSM /ITIL) concepts and practices. - Knowledge and experience with IT ... architecture, project management, change management, and quality assurance methodologies. - Knowledge and experience in managing enterprise SaaS solutions and enterprise-level operations. - Occasional travel and work outside scheduled hours. - Ability to… more
- Cayuse Holdings (Austin, TX)
- …services are onboarded into SNAP and have an associated DR plan in Archer + Notify ITSM team for any potential new hardware CIs that may need to be onboarded from ... new projects + Facilitate efforts to ensure application or service availability recovery objectives are aligned to appropriate business processes (BIAs) & tier is accurately assessed and documented in SNAP & Archer + Collaborate with Technology owners on… more
- Ensono (Houston, TX)
- …highly available software systems. + Experience integrating with **ServiceNow** or other ITSM platforms is highly desirable. + Expertise with Ansible and other ... automation platforms is a key requirement. You'll be working closely with operations to turn AI/ML outputs to real world actions and playbooks. **Mindset & Values** + **Get Stuff Done** - You ship reliable code that drives business outcomes, not just… more
- Academy Sports + Outdoors (Katy, TX)
- …MCSA, CCENT, A+ Certification, Network+, MSDST Certification(s) preferred + ITIL/ ITSM training and certification preferred Work Experiences + 3+ years ... prior systems support experience, which includes extensive hands-on troubleshooting of hardware and software issues + Experience with current Windows operating systems required + Experience with incident management, problem management, and request fulfillment… more
- Health Care Service Corporation (Richardson, TX)
- …& Storage platforms. * Experience in of ITIL v3 framework * Experience in ITSM systems. * Customer service oriented. * Adaptability and ability to introduce / manage ... change. * Drive conflict management in high pressure situations. * Performance / metrics-driven decision making. * Problem solving / analytical thinking. * Experience in supplier management. * Decision making and negotiation. * Employee development. * Incident… more
- NTT America, Inc. (Plano, TX)
- …in scripting languages (Python, Bash, PowerShell, etc.). Expert in ServiceNow ITSM Expert in Cloud Cost Optimization. Familiar with Apptio Cloudability. Familiarity ... in AppGate SDP, Qualys TotalCloud, Qualys Patch Management, Qualys CSAM, CrowdStrike, Palo Alto NGFW, etc. Ability to analyze logs and monitor performance using native tools (CloudWatch, Azure Monitor, Stackdriver, OCI Monitoring, etc.) Strong understanding of… more
- Ensono (Houston, TX)
- …respond quickly and effectively to support requests from multiple clients . Follow ITSM change control procedures . Self-motivated and able to work independently. . ... Demonstrated ability to respond quickly and effectively to support requests from multiple clients . Must be able to multi-task and work under short deadlines and in high pressure situations. . Ability to work as part of a team, as well as independently.… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …and non-technical stakeholders. + Prior experience in IT Service Management ( ITSM ). **Compensation Ranges** Compensation ranges for ASM Research positions vary ... depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation… more
- UIC Government Services and the Bowhead Family of Companies (San Antonio, TX)
- …and DHA operations. **Responsibilities** + Utilize the IT Service Management ( ITSM ) Information Technology Information Library (ITIL) v4, or latest version ... framework, to adequately provide end users consistent, available, and reliable IT services + Demonstrate advanced knowledge and experience in the enterprise level design and deployment of technologies such as Windows Server Operating Systems (2016,2019, 2022),… more
- UIC Government Services and the Bowhead Family of Companies (San Antonio, TX)
- …and DHA operations. **Responsibilities** + Utilize the IT Service Management ( ITSM ) Information Technology Information Library (ITIL) v4, or latest version ... framework, to adequately provide end users consistent, available, and reliable IT services + Rapidly resolve issues and mitigate risks impacting business operations + Ensure administrative functions of the contract (timekeeping, reports, etc.) are filed with… more