- Eliassen Group (Austin, TX)
- …and enforce CMDB policies, standards, and best practices. + Support integration with ITSM tools (eg, ServiceNow) and discovery tools. + Provide guidance on CI ... classification, relationships, and lifecycle management. + Create dashboards and reports to monitor CMDB health and progress. + Mentor internal teams and provide training/documentation as needed. **Experience Requirements:** **Required Qualifications:** + 10+… more
- Bank of America (Plano, TX)
- …regulations, and financial industry standards + Experience with CMDB, ITAM, ITSM and Discovery processes **Skills:** + Innovative Thinking + Production Support ... + Result Orientation + Risk Management + Solution Design + Adaptability + Analytical Thinking + Collaboration + Influence **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire… more
- AECOM (Dallas, TX)
- …Proven success integrating AI agents with business-critical systems (eg, ERP, CRM, ITSM ) and workflows across a variety of business functions. + Demonstrated impact ... in automating manual processes and enabling AI-assisted or autonomous operations. + Hands-on expertise in Agentic AI, generative AI, agent autonomy, tool use, and human-in-the-loop patterns. + Working knowledge of key and emerging standards such as Model… more
- Kyndryl (Dallas, TX)
- …changes in service. **Service Management & Tools** + Oversee the use of ITSM tools (eg, ServiceNow, Remedy, BMC) for ticket lifecycle tracking and SLA compliance. ... + Drive adoption of ITIL v4 aligned processes and governance. + Monitor service metrics and develop dashboards, scorecards, and SLA reports to track performance. **Continuous Improvement & Transformation** + Identify automation opportunities in ticket triage,… more
- Deloitte (Dallas, TX)
- …to deliver Application Support for clients. * 5+ years of experience with ITSM processes, Service Level Agreements and KPIs * Drive SLA adherence and engage ... actively with clients to help achieve KPI's * Workday certification * Functional knowledge of ERP Financial or Supply Chain processes and systems * Advanced degree in the area of specialization Information for applicants with a need for accommodation:… more
- Cognizant (Austin, TX)
- …modules, and capabilities. . Strong understanding of IT Service Management ( ITSM ), IT Operations Management and IT Asset Management processes and frameworks ... (ITIL). . Excellent communication, presentation, and interpersonal skills. . Proven ability to lead cross-functional teams and manage multiple projects simultaneously. . Experience with Agile/Scrum methodologies and project management tools (eg, JIRA).… more
- ManpowerGroup (Dallas, TX)
- …production environments. + Familiarity with IT service management concepts such as ITIL and ITSM . **What's in it for me?** + Opportunity to work in a dynamic and ... innovative environment. + Potential for contract-to-hire conversion based on performance. + Engagement with a team that values efficiency and automation. + Chance to contribute to critical healthcare technology solutions. + Work-life balance with flexible… more
- Leidos (Houston, TX)
- …+ Demonstrated ability to lead an ITIL-process based team using an ITSM system. ServiceNow is preferred. + ITIL Foundation certification required **Preferred ... Qualifications** + Currently possesses a Public Trust or other security clearance + Any certifications for process improvement (Lean Six Sigma, Agile etc) + Microsoft 365 Certifications At Leidos, we don't want someone who "fits the mold"-we want someone who… more
- CompuCom (Austin, TX)
- …is required + Experience with multi-platform Windows O/S required + Experience using ITSM Ticketing tools (eg, Service Now, Remedy) to manage and track incidents ... preferred + Active Directory and Exchange experience preferred **Wage Range** **:** The hourly rate for this position is between $13.50- $19.80 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education,… more
- CACI International (San Antonio, TX)
- …enhanced capabilities and services to implement and operate an enterprise ITSM solution, enterprise service desk, endpoint management and security solution, as ... well as CONUS/OCONUS field support and life cycle support for end user devices to enable the DoD customer to transition focus from IT operations to mission operations. As a Cybersecurity Liaison Officer (LNO), you will play a critical role in bridging the gap… more