- Marathon Petroleum Corporation (Denver, CO)
- …for continuous improvement and value creation, both incremental and large-scale. + Incident Management - Ensuring that any incidents affecting processes and ... colleagues, mentors and helps improve the team's abilities around all IT Service Management ( ITSM ) disciplines deployed. + Leads the development, execution, and… more
- TEKsystems (Colorado Springs, CO)
- …Service Desk environment * Familiarity with Ivanti ITSM or other major ITSM platforms (ServiceNow, Remedy, Jira Service Management ) * Exposure to O365 / ... administration (mailbox, Teams, SharePoint support) * Understanding of ITIL processes ( Incident , Request, Problem, Change Management ) * Conducted hardware moved… more
- CACI International (Denver, CO)
- …and platforms (including Windows and Linux). You will be responsible for incident triage, ticket creation in a web-based CRM, initial troubleshooting, and escalation ... triage and resolution. Create and manage support tickets in a web-based ITSM /CRM platform while actively troubleshooting and communicating with end users. Perform… more