- ITG Brands (NC)
- …software dependencies, and performing asset management . + Working knowledge of ITIL/ ITSM processes for incident , request, and change management . + ... Service Delivery Analyst 3 **Location** North Carolina **City** Greensboro **Role...as knowledge articles for use as future reference for incident management . + Performs post-resolution quality assurance… more
- BAE Systems (Wilmington, NC)
- …(must be current and transferable) + Strong knowledge of ITIL 4 practices, particularly incident and service desk management , and federal IT standards (eg, NIST ... achieve their missions. As a **Tier 1 Initial Support Analyst ** , you'll play a critical role in providing...You'll be expected to log and categorize incidents in ITSM platforms like ServiceNow, perform basic resolutions and workarounds… more
- Ensono (Raleigh, NC)
- …must be facilitated. + Thoroughly document deviations within company's designated Incident Management tool, reflecting clear and tangible details surrounding ... (Excel, Word, and Outlook) + Strong written / verbal Communication skills + ITSM Concepts - Incident /Change/Requests/ SLAs + Analytical and Critical thinking… more