- ASM Research, An Accenture Federal Services Company (San Antonio, TX)
- …operational efficiency and customer satisfaction. Key Responsibilities: + Implement and manage ITSM processes, including Incident Management , Problem ... As a Cloud Operations Delivery Analyst focusing on ITSM process delivery,...ITSM tools (eg, ServiceNow, BMC Remedy, Jira Service Management ). + Excellent analytical and problem-solving skills. + Strong… more
- Leidos (San Antonio, TX)
- …Enablement Center, Service Operations organization, is seeking an experienced ServiceNow Business Systems Analyst (BSA). This is a new position to be a part of our ... team supporting **USAF Defensive Cyber Systems Program Management Office** at Joint Base San Antonio. This position...to analyze the business and technical needs for ServiceNow ITSM and other ServiceNow modules/functionality to define and document… more
- BAE Systems (Fort Worth, TX)
- …(must be current and transferable) + Strong knowledge of ITIL 4 practices, particularly incident and service desk management , and federal IT standards (eg, NIST ... achieve their missions. As a **Tier 1 Initial Support Analyst ** , you'll play a critical role in providing...You'll be expected to log and categorize incidents in ITSM platforms like ServiceNow, perform basic resolutions and workarounds… more
- BAE Systems (Dallas, TX)
- …(must be current and transferable) + Strong knowledge of ITIL 4 practices, particularly incident and service desk management , and federal IT standards (eg, NIST ... our customers to achieve their missions. As a **Principal Tier 2 Remote Support Analyst ** , you'll play a critical role in providing exceptional IT support to the… more
- Academy Sports + Outdoors (Katy, TX)
- …in enterprise networking, NOC/support, or network operations. + Hands-on experience with incident triage, ticketing/ ITSM , and change control. + Exposure to ... workplace environment that values hard work, commitment, and growth . The Analyst IT Network supports the enterprise network's design, implementation, and day-to-day… more
- Academy Sports + Outdoors (Katy, TX)
- …issues + Experience with current Windows operating systems required + Experience with incident management , problem management , and request fulfillment using ... values hard work, commitment, and growth . As a Technical Support Analyst , you'll provide 24/7 first- and second-level support for our retail stores-troubleshooting… more
- Global Foundries (Austin, TX)
- …Experience in Application Management Services & Service Deliveries. + Expertise in ITSM Processes and Procedures ( Incident , Problem & Change Management ) ... ITIL framework + Experience in CAB (Change Advisory Board) Review for Change Management + Experience in Service Operations Transition & Stabilization + Knowledge of… more
- TEKsystems (Dallas, TX)
- …customers. Must be able to speak with customers and enter information into incident forms concurrently. * Experience with ITSM tools (eg FreshService, BMC ... Description MV Transportation is seeking a Service Desk Analyst to provide on-site support and remote assistance...support and remote assistance to end users for basic incident resolution and requests reported to the MV IT… more
- Citigroup (Irving, TX)
- …and optimal performance of the threat-modeling application through proactive monitoring, incident management , and efficient troubleshooting. + Perform routine ... **_(eg, code deployments, infrastructure updates)_** through a formalized change management process **_(eg, ITSM , ServiceNow)_** with proper documentation… more