- ICF (Alexandria, VA)
- Description **The Work** : The Project Manager (PM) is responsible for overall management of the project team. The PM is responsible for facilitating the workflow of ... Confluence, MS Project, or similar. + Strong understanding of ServiceNow modules such as ITSM , ITOM, HRSD, CSM, or GRC. + Proven experience with Agile, Scrum, or… more
- Deloitte (Mclean, VA)
- …proactive management of the associated business and cyber risks. As a Manager , you'll provide consulting and implementation services that integrate risk, regulatory, ... Experience with integration technologies and API development + Strong understanding of ITSM processes and frameworks + Strong presentation and communication skills +… more
- Cisco (VA)
- …Splunk Global Security (SGS) organization is seeking a **Senior** **Service Delivery Manager ** (SDM) (working with the Senior Director of Strategy, Planning & ... + Solid understanding of service management principles and standard processes (ITIL/ ITSM frameworks). + Hands-on experience with ticketing and workflow tools. +… more
- ServiceNow, Inc. (Vienna, VA)
- …Experience dealing with technical support teams + Fundamental understanding of ITSM in enterprise environments and global deployments + Comfortable interacting with ... all levels of management + Working knowledge of ITIL incident, problem and release management process and procedures + Ability to effectively work with tight schedules and fast paced environment to minimize problem impact on the customer within a global model… more
- Amentum (Warrenton, VA)
- …and escalating any identified roadblocks as necessary + Provide latest ITIL/ ITSM configuration and change management (CM) processes and to contribute valuable ... insights and recommendations for the selection and identification of hardware and software configuration approved items that align with and meet the specific standards and requirements set by the customer + Develop, update, and manage comprehensive… more
- Bank of America (Richmond, VA)
- …support of SACM Tools; coordinating interfaces between SACM and other ITSM Processes; performing Configuration audits; analyzing and defining the structure of ... + Support the standup, configuration, and implementation of ServiceNow's ITSM , ITOM, modules. + Create and maintain Forms, Reports,...offered a role with Bank of America, your hiring manager will provide you with information on the in-office… more
- CACI International (Sterling, VA)
- …ServiceNow with network management systems (eg, Riverbed, SolarWinds, Network Node Manager ), ensuring real-time data flow and automated incident responses. + ... web services (REST, SOAP) + Experience with ServiceNow modules including CMDB, ITSM , and Discovery + Experience in developing custom applications and integrations in… more
- Watershed Security (Norfolk, VA)
- …+ Maintain a product backlog in concert with the Sustainment Support Project Manager and Technical leads, using an industry-standard Scrum tool (eg JIRA, ScrumDo) + ... delivery model that aligns with PSS Program objectives + Evaluate Enterprise ITSM Helix solutions (requirements and design), integrations and data to ensure… more
- Leidos (Alexandria, VA)
- …review and assign customer incidents, requirements, and tasks within ServiceNow ITSM ticketing platform. + Manage work performance for subordinates, provide periodic ... + Experience with utilizing load balancers such as F5 BigIP Load Traffic Manager or Citrix NetScaler. + Experience managing M365/O365 cloud offerings such as… more
- CACI International (Norfolk, VA)
- …enhanced capabilities and services to implement and operate an enterprise ITSM solution, enterprise service desk, endpoint management and security solution, as ... sustainment of the ACAS solution + Maintain and configure Nessus, Nessus Manager , Nessus Agents, Log Correlation Engine, Nessus Network Monitor, and Security Center… more
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