- CACI International (Sterling, VA)
- …the development, integration, and management of ITIL-based IT Service Management ( ITSM ) processes across the program, while also leading the implementation and ... documented strategy while supporting service optimization. The role demands an ITSM -certified leader who can optimize service integration, foster collaboration among… more
- SHI (Richmond, VA)
- …yours.** **Job Summary** We are seeking a strategic and customer-centric Product Manager to lead the go-to-market efforts for our ServiceNow-based product offerings. ... + Define and maintain the product vision and strategy for ServiceNow modules (eg, ITSM , ITOM, ITAM, TPSM, GRC) aligned with company goals. + Develop and manage a… more
- ServiceNow, Inc. (Vienna, VA)
- …about how to integrate AI into work processes, decision-making, or problem -solving. This may include using AI-powered tools, automating workflows, analyzing ... Experience dealing with technical support teams + Fundamental understanding of ITSM in enterprise environments and global deployments + Comfortable interacting with… more
- Boar's Head Brand/Frank Brunckhorst Co., LLC (Jarratt, VA)
- …to current & future KPI's and Performance Metrics. Incident Queue Management & Problem Management (RCA) in ITSM Tool. * Installs, configures, troubleshoots, and ... to system users. * Perform oversight and administration of ITSM Tools, accuracy of information in ticketing system, and...of the IT Systems Support Supervisor, IT Systems Support Manager , and/or Network & Security Team. * Implements, Maintains,… more
- ServiceNow, Inc. (Vienna, VA)
- …strategy, governance, and adoption at enterprise scale. *Guide platform implementations ITSM (Incident, Change, Problem ), ITOM (Discovery, Service Mapping, Event ... deployed, governed, and adopted. The PA partners with Customer Success Manager , Customer Success Executives, Expert Service, Partners, and account teams to… more
- CACI International (Sterling, VA)
- …ServiceNow with network management systems (eg, Riverbed, SolarWinds, Network Node Manager ), ensuring real-time data flow and automated incident responses. + ... web services (REST, SOAP) + Experience with ServiceNow modules including CMDB, ITSM , and Discovery + Experience in developing custom applications and integrations in… more
- CACI International (Chantilly, VA)
- …with IT teams to integrate CMDB data with other IT service management ( ITSM ) processes, such as incident management, problem management, change management, and ... US * * * **The Opportunity:** CACI is seeking a CMDB Data Configuration Manager in support of the Enterprise Information Technology as a Service (EITaaS) contract… more
- Robert Half Technology (Glen Allen, VA)
- …and credentials using: + PVWA (Password Vault Web Access) + PSM (Privileged Session Manager ) + CPM (Central Policy Manager ) + Troubleshoot issues related to ... privileged access at safe and platform levels. + Manage integrations with SIEM, ITSM , and other enterprise tools. + Collaborate with internal teams to meet… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …incident timelines, supports change activities, and records incidents in to the ITSM platform BMC Remedy. * Create, update and maintain Standard Operating ... 4 years of related experience * 3 years of experience supporting incident, problem , and change management activities for a large government agency * 2 years… more
- Nightwing (Sterling, VA)
- …reliability to manage IT environment complexity. + Works with LSA, Lab Manager , and CM to compose technical documents including Design, Deployment, System ... guides, proposals, and reports. + Work with the OM to implement ITSM best practices for ICA/Service discrepancy and reporting, issue resolution and operations… more
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