- CGI Technologies and Solutions, Inc. (Arlington, VA)
- **Helpdesk Manager SME** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Arlington **Position ID:** J0925-0421 ... CGI Federal has an exciting opportunity for a Helpdesk Manager within our Intel sector advancing the national security...to analyze and improve help desk processes. * Strong problem -solving and decision-making skills. * Experience with IT service… more
- PenFed Credit Union (Mclean, VA)
- Overview PenFed is hiring a (Hybrid) Enterprise PMO Manager at our Tysons, Virginia location. The Enterprise PMO is seeking a detail-oriented and strategic Atlassian ... Language (JQL), workflow design, and automation rules. + Excellent problem -solving, analytical, and documentation skills. + Strong communication and collaboration… more
- Serco (Herndon, VA)
- **Position Description** The Senior Manager , Service Operations oversees Serco North America's frontline end-user support services, including the **Help Desk** , ... of ITIL-based service management processes: Incident, Request, Access, Event, Problem , Change, Escalation/Notification, Customer Satisfaction (CSAT). + Drive continuous… more
- Boar's Head Brand/Frank Brunckhorst Co., LLC (Jarratt, VA)
- …to current & future KPI's and Performance Metrics. Incident Queue Management & Problem Management (RCA) in ITSM Tool. * Installs, configures, troubleshoots, and ... to system users. * Perform oversight and administration of ITSM Tools, accuracy of information in ticketing system, and...of the IT Systems Support Supervisor, IT Systems Support Manager , and/or Network & Security Team. * Implements, Maintains,… more
- Insight Global (Reston, VA)
- …setting up and administering ServiceNow, deep familiarity with multiple ServiceNow modules ( ITSM , ITOM, CMDB, etc.), and strong leadership skills. This role also ... a federal customer and collaborating closely with the Account Program Manager to ensure successful delivery, alignment with requirements, and customer satisfaction.… more
- CACI International (Sterling, VA)
- …ServiceNow with network management systems (eg, Riverbed, SolarWinds, Network Node Manager ), ensuring real-time data flow and automated incident responses. + ... web services (REST, SOAP) + Experience with ServiceNow modules including CMDB, ITSM , and Discovery + Experience in developing custom applications and integrations in… more
- GovCIO (Alexandria, VA)
- …front-line Tier 1 support and Tier 3 engineering teams. This role demands high-level problem -solving skills and a focus on effective problem management. + Serve ... in administering and troubleshooting enterprise management tools (SCCM/MECM, Intune/Endpoint Manager ) and enterprise ticketing systems. + Exceptional analytical and … more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …incident timelines, supports change activities, and records incidents in to the ITSM platform BMC Remedy. * Create, update and maintain Standard Operating ... 4 years of related experience * 3 years of experience supporting incident, problem , and change management activities for a large government agency * 2 years… more
- Nightwing (Sterling, VA)
- …reliability to manage IT environment complexity. + Works with LSA, Lab Manager , and CM to compose technical documents including Design, Deployment, System ... guides, proposals, and reports. + Work with the OM to implement ITSM best practices for ICA/Service discrepancy and reporting, issue resolution and operations… more
- Bank of America (Richmond, VA)
- …principles and privileged access best practices + Strong troubleshooting, problem -solving, and analytical skills + Excellent communication and collaboration skills ... CyberArk certifications (Defender, Sentry, Guardian) + Experience with CyberArk Secrets Manager + Scripting knowledge (PowerShell, Python, Bash) for automation and… more