- Bank of America (Richmond, VA)
- …for operational management of the Service Asset and Configuration Management (SACM) Process ; plan and coordinate process activities; monitor, analyze and report ... performance; identifying opportunities and making improvements to the SACM process ; planning and managing support of SACM Tools; coordinating interfaces between… more
- CACI International (Chantilly, VA)
- …enhanced capabilities and services to implement and operate an enterprise ITSM solution, enterprise service desk, endpoint management and security solution, as ... test results, produce status reports, and assist with the defect management process + Ability to perform requirement analysis and work independently to create… more
- Leidos (Alexandria, VA)
- …(AAR) etc.) for Root Cause Analysis, engineering technical assessment, and process improvement initiatives. + Support customer requirements in a 24/7/365 mission ... review and assign customer incidents, requirements, and tasks within ServiceNow ITSM ticketing platform. + Manage work performance for subordinates, provide periodic… more
- General Dynamics Information Technology (Fairfax, VA)
- …our organization's data + Deployment of an Information Technology Service Management ( ITSM ) solution by providing the OIG the ability to deliver, support, track, ... to integrate, enhance, and improve OIG business processes by utilizing Robotic Process Automation (RPA) + Explore the possibilities of Artificial Intelligence (AI)… more
- NANA Regional Corporation (Alexandria, VA)
- RiverTech is looking for a Property Custodian/Organizational Property Book Manager to work in Alexandria, VA. The Property Custodian (PC)/Organizational Property ... Book Manager - is the highest level of support to...of supply management. + Performs job as needed to process assets. **Qualifications** + Must be able to obtain… more
- CACI International (Sterling, VA)
- …+ Familiarity with major network management platforms (eg, Riverbed, SolarWinds, Network Node Manager ) + Knowledge of ITSM processes and tools (eg, ServiceNow) + ... systems and other enterprise applications, ensuring seamless data flow and process automation across our IT infrastructure. **Responsibilities:** + Design and… more
- Ensono (Richmond, VA)
- …services to Ensono mainframe clients as they relate to CICS. Position reports to Manager , MF Programming **Key Areas of Focus for this Role** + Fulfill customer ... for regular (approximately once per year) operating system upgrade process via a checklist of proactive actions. + Provide...related OEM software products. + Assist the assigned project manager in the migration of newly acquired customers such… more
- SAP (Herndon, VA)
- …US national security and critical infrastructure customers. **All internals must have manager 's approval to transfer.** **Must be a US Citizen. This position ... criteria for the development team + Facilitate and lead requirements workshops, process mapping sessions, and stakeholder meetings + Support the administration and… more
- Bank of America (Richmond, VA)
- …to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain ... and coordinate maintenance activities + Prepare and maintain application support/ process documentation + Develop management jobs, automation routines, or deployment… more
- Red Hat (Tysons Corner, VA)
- …IT-related problems + Adhere to established ticket handling procedures + Work within the ITSM system to ensure all tickets are responded to and updated per ... process for the benefit of the customer + Escalate...other related duties as required or assigned by your manager + Develop relationships and engage with the key… more