- Leidos (Washington, DC)
- …Problem Management, Operations and Maintenance (O&M), project sustainment and other ITSM and DevSecOps initiatives. Candidates for this position are highly motivated ... to include Incident Management, O&M, and support prioritization. + Supports the NOC Manager , Enterprise Operations Manager (EOM), Critical Situation Manager … more
- AeroVironment (Herndon, VA)
- …highly complex issues across multiple systems, mentoring junior staff, leading process improvement initiatives, and ensuring the overall stability and efficiency of ... subject matter expertise to minimize downtime. 2. Proactive Issue Management and Process Improvement + Conduct trend and root cause analyses to identify recurring… more
- GovCIO (Washington, DC)
- …+ Administer, configure, and support the ServiceNow platform, including core ITSM modules (Incident, Problem, Change, Request, CMDB). + Perform regular system ... and troubleshoot performance issues and errors. + Collaborate with developers, process owners, and stakeholders to gather requirements and translate them into… more
- GovCIO (Washington, DC)
- …ServiceNow Certified System Administrator (CSA) required; Advanced certifications (CIS- ITSM , CIS-Discovery, CAD) highly preferred. + Demonstrated experience ... federal environments. + Strong understanding of ITIL frameworks and enterprise ITSM /ITOM principles. + Excellent communication skills with ability to convey complex… more
- GovCIO (Washington, DC)
- …DC and is a hybrid remote position. **Responsibilities** + Guides ITSM strategy, planning, and service delivery to emphasize efficiency and effectiveness. ... + Contributes ITSM -related recommendations for implementation consideration spanning across service management...a transformer? **What You Can Expect** **Interview & Hiring Process ** If you are selected to move forward through… more
- CACI International (Chantilly, VA)
- …enhanced capabilities and services to implement and operate an enterprise ITSM solution, enterprise service desk, endpoint management and security solution, as ... test results, produce status reports, and assist with the defect management process + Ability to perform requirement analysis and work independently to create… more
- Leidos (Washington, DC)
- …with the right technologies, working through an agile development and release process to support critical customer mission goals. They will also support research, ... with the right technologies, working through an agile development and release process to support critical customer mission goals. They will also support research,… more
- CACI International (Sterling, VA)
- …+ Familiarity with major network management platforms (eg, Riverbed, SolarWinds, Network Node Manager ) + Knowledge of ITSM processes and tools (eg, ServiceNow) + ... systems and other enterprise applications, ensuring seamless data flow and process automation across our IT infrastructure. **Responsibilities:** + Design and… more
- Leidos (Chantilly, VA)
- …daily operations, health, and performance of the OpenText Operations Bridge Manager (OBM) environment (comparable on-prem tool experience accepted). + Installation & ... between enterprise monitoring tool (OBM) and other critical IT Service Management ( ITSM ) tools such as OpenText NNMi, and third-party tools like ServiceNow using… more
- GovCIO (Washington, DC)
- …to asset discovery or inventory tools + Familiarity with ITIL concepts or ITSM processes + Experience supporting enterprise or regulated environments + ServiceNow or ... a transformer? **What You Can Expect** **Interview & Hiring Process ** If you are selected to move forward through...Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on +… more