- Kyndryl (Dallas, TX)
- …for changes in service. **Service Management & Tools** + Oversee the use of ITSM tools (eg, ServiceNow, Remedy , BMC) for ticket lifecycle tracking and SLA ... compliance. + Drive adoption of ITIL v4 aligned processes and governance. + Monitor service metrics and develop dashboards, scorecards, and SLA reports to track performance. **Continuous Improvement & Transformation** + Identify automation opportunities in… more
- L3Harris (Greenville, TX)
- …Microsoft Office 2016 and O365 suite Preferred Additional Skills: + Familiarity with ITSM ticketing systems (ex. ServiceNow, Remedy ). + Experience in monitoring ... + Accurately log all helpdesk interactions and track user requests within the ITSM ticket system. + Monitor and track specific program info using designated… more
- CompuCom (Austin, TX)
- …tools is required + Experience with multi-platform Windows O/S required + Experience using ITSM Ticketing tools (eg, Service Now, Remedy ) to manage and track ... incidents preferred + Active Directory and Exchange experience preferred **Wage Range** **:** The hourly rate for this position is between $13.50- $19.80 per hour. Factors which may affect starting pay within this range may include geography/market, skills,… more
- Bank of America (Plano, TX)
- …support as well as production availability for over 10 ServiceNow instances & Remedy environments. This role will provide hands on technical expertise to resolve ... parameters for systems. **Key Responsibilities:** + Maintain and support the ServiceNow & Remedy platform while adhering to bank policies and standards + Lead and… more
- Capgemini (Dallas, TX)
- …Architect, SME, or Consultant with deep expertise in ServiceNow CSM and ITSM transformation. * Ability to translate complex technical solutions into clear, ... transition, and operations. * 3 years of experience in ServiceNow ITSM /CSM module configuration, administration, or business analysis. * Familiarity with other… more