- CACI International (Sterling, VA)
- …assurance, or related roles + TS/SCI with Poly required + Experience with major ITSM platforms (eg, ServiceNow, BMC Remedy ) + ITIL certification in Problem ... providing guidance, mentorship, and performance evaluations + Coordinate with other ITSM process owners to integrate problem management with incident, problem, and… more
- Tesla Laboratories. Inc. (Washington, DC)
- …certifications including MCSA, MCP, MCSE or similar certifications desired + Experience with using ITSM Tools such as Ivanti or Remedy Help Desk is a plus ... + Azure VDI, Citrix experience preferred + Excellent organizational and communications skills + US Citizenship necessary + Active Top Secret Clearance REQUIRED Benefits Paid vacation 11 paid federal holidays Company paid STD, LTD, and group life insurance… more
- CACI International (Reston, VA)
- …2 support and complex troubleshooting. + Exhibits proficiency in various IT systems, including ITSM tools such as ServiceNow and Remedy . + Capable of supporting ... systems, equipment, software, and configurations being supported (eg, ServiceNow, Service Desk+, Remedy ) + Provides desktop and laptop Army Gold Master imaging and… more
- Intrepid Solutions and Services (Bethesda, MD)
- …IC or DoD organizations, particularly within IA, CM, and CND disciplines. + Familiarity with ITSM platforms such as ServiceNow or BMC Remedy . + Knowledge of NIST ... and DoD cybersecurity frameworks. + Project management experience or certification (eg, PMP or equivalent). **Benefits** **WHAT WE OFFER:** At CIS Secure and its associated companies, Intrepid Solutions and Services and Darkblade Systems, we believe in… more
- CompuCom (Annapolis, MD)
- …tools is required + Experience with multi-platform Windows O/S required + Experience using ITSM Ticketing tools (eg, Service Now, Remedy ) to manage and track ... incidents preferred + Active Directory and Exchange experience preferred **Wage Range** **:** The hourly rate for this position is between $13.50- $19.80 per hour. Factors which may affect starting pay within this range may include geography/market, skills,… more
- CACI International (Sterling, VA)
- …environment + In-depth knowledge of networking concepts and technologies + Experience with ITSM tools and platforms (eg, ServiceNow, BMC Remedy ) + Strong ... maintaining quality assurance procedures within the IT Service Management ( ITSM ) framework, focusing on network request fulfillment. **Responsibilities:** + Develop… more
- CACI International (Sterling, VA)
- …the development, integration, and management of ITIL-based IT Service Management ( ITSM ) processes across the program, while also leading the implementation and ... documented strategy while supporting service optimization. The role demands an ITSM -certified leader who can optimize service integration, foster collaboration among… more
- CACI International (Chantilly, VA)
- …skills + Experience with Remedy to ServiceNow migration with a focus on ITSM core competencies and complex data sets. + Requires on site (Chantilly, VA) work ... we will deliver capabilities and services to implement and operate an enterprise ITSM solution, enterprise service desk and endpoint management to enable the DoD… more
- Link Solutions Inc (Adelphi, MD)
- …processes, compliance frameworks, and IT service management tools (eg, Remedy , ServiceNow). Preferred: + Information Technology Infrastructure Library (ITIL) v4 ... incident management within the ServiceNow Information Technology Service Management ( ITSM ) platform. + Working knowledge of hardware configuration management tools… more
- SAIC (Bethesda, MD)
- …with Polygraph. **Required:** + 5+ years' experience in Service Delivery Management and ITSM . + 8+ years' experience managing Service Desk teams of 15+ technicians. ... skills. **Desired:** + ITIL certification. + Experience working with ServiceNow, Remedy , JIRA or other IT Service Management solutions. Target salary range:… more