• Helpdesk Specialist Senior

    TEKsystems (Fort Belvoir, VA)
    …services or outage issues information to customers and help with resolution. * Follow ITSM and ITIL processes to ensure quality of services and prompt resolution. * ... requests, and other metrics stay within the program's AQL/SLA commitments. * Utilize Remedy and/or ServiceNow for queue and work management. * Ensure all tickets,… more
    TEKsystems (08/27/25)
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  • Network Incident Management Quality Assurance Lead

    CACI International (Sterling, VA)
    …or related roles + Good working knowledge of the Service Management workflows and ITSM processes + ITIL V3 or 4 certification and training + Experience with Network ... practices + Hands-on experience with incident management tools (eg, ServiceNow, Remedy ). + Strong understanding of network technologies and capacity management… more
    CACI International (07/26/25)
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