- Marriott (Tallahassee, FL)
- …a Customer Engagement Channel (CEC) Product Manager 1 with experience in IVR (Interactive Voice Response) and Omni Channel routing, coupled with experience in ... the funding and implementation. This position will provide direction for the CEC IVR and application architecture design. They will coordinate with Corporate IT Plan… more
- ChenMed (Jacksonville, FL)
- …of appointment information, including, date, time, location, etc. + Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other ... approved web IVR for authorization processing). + Completes orders with proper documentation on where patient is scheduled and how patient was notified. + Referrals… more
- ChenMed (Miami, FL)
- …of appointment information, including, date, time, location, etc. + Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other ... approved web IVR for authorization processing). + Completes orders with proper documentation on where patient is scheduled and how patient was notified. + Referrals… more
- Orlando Utilities Commission (Orlando, FL)
- …documentation. + Project management experience + Experience with CC&B, MDM, Web, IVR , Customer facing technologies, and User acceptance testing. **OUC offers a very ... other business systems (ie Customer Care & Billing, Meter Data Management, IVR , etc.); + Provide consultative support, recommendations, and guidance on related… more
- Concentrix (Tallahassee, FL)
- …scenarios in Genesys or NICE CXone Cloud Admin and Architect including ACD, IVR , outbound dialers, queuing, skilling, quality, ACD, Email, Web Messaging, and SMS and ... Genesys Cloud certification + Knowledge of contact center skills, including ACD, IVR , NLP, automated dialers, queuing, skilling, VoIP, DID, TFN, DNIS, call recording… more
- ChenMed (Tamarac, FL)
- …of appointment information, including, date, time, location, etc. + Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other ... approved web IVR for authorization processing). + Completes orders with proper documentation on where patient is scheduled and how patient was notified. + Referrals… more
- Trinity Health (Fort Lauderdale, FL)
- …Companies as needed. Coordinates surgery scheduling with OR, EP Lab, IVR , Respiratory, X-ray Departments, Centralized Scheduling and Admitting as ordered by ... physician(s). Communicates special equipment, instrument and supply requests to OR Nurse Manager and Medical Device Representatives. Considers instrument and equipment limitations of department when scheduling elective surgeries. Allows adequate time for each… more
- Wolters Kluwer (Tallahassee, FL)
- …Word, MS Outlook, MS PowerPoint) + Experience with Salesforce.com, + Experience with IVR /VOIP phone system preferred We are an incredibly supportive team that truly ... enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly… more
- Insight Global (Fort Lauderdale, FL)
- …experience creating Amazon Connect call flows and Interactive Voice Response ( IVR ) systems -Demonstrated experience in designing, constructing, or supporting a ... hosted product/service in AWS Connect -Proficiency with AWS native services that integrate with AWS Connect, including Lambda, Lex, Polly, Kinesis, RDS, and DynamoDB null We are a company committed to creating diverse and inclusive environments where people… more
- Lincoln Financial Group (Tallahassee, FL)
- …process, clearly articulates, documents and validates more complex technical requirements for IVR call flows. Maintains and enhances agent set up and call flow ... processes through review of call routing logs, data analysis and data/system configuration. Documents call flows and drives implementation of testing automation through Cyara application. Development and execution of test plans and performance of manual and… more