- Verint Systems, Inc. (Springfield, IL)
- …for both on-premise and SaaS offerings. + Championing the Voice IVA / IVR with internal and external stakeholders, driving adoption and revenue. + Ensure our ... + Experience with Conversational AI; techniques and patterns of IVA / IVR based products + Experience with Kubernetes, OpenShift, Kafka, REDIS, DB technologies… more
- ChenMed (Chicago, IL)
- …of appointment information, including, date, time, location, etc. + Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other ... approved web IVR for authorization processing). + Completes orders with proper documentation on where patient is scheduled and how patient was notified. + Referrals… more
- Under Armour, Inc. (Springfield, IL)
- …contact drivers and report out to UA leadership. * Support Telephony and IVR upkeep and enhancements to drive continuous improvement * Monitor Telephony systems to ... Answer * Data Analysis experience preferred * Experience in Telephony and IVR Support preferred **Workplace Location** + **Location:** Fully Remote **Relocation** +… more
- ChenMed (Chicago, IL)
- …of appointment information, including, date, time, location, etc. + Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other ... approved web IVR for authorization processing). + Completes orders with proper documentation on where patient is scheduled and how patient was notified. + Referrals… more
- R1 RCM (Chicago, IL)
- …daily and process documents efficiently. Every day you will, review IVR statements, communicate with insurance companies and process patient/client request. To ... thrive in this role you must, have excellent organization, communication and time management skills to ensure the clients deadlines are met at a high level **Here's what you will experience working as an Operations Associate I:** + You have basic knowledge of… more
- Humana (Chicago, IL)
- …often focus on automating workflows, modernizing legacy platforms, AI chatbots and IVR , and enhancing data integrity to support efficient and accurate insurance ... services. + **Tech Strategy:** Tech Strategy shapes the vision and roadmap for Humana's technology landscape, ensuring alignment with business objectives and emerging trends. This team leads enterprise architecture, technology innovation, and strategic… more
- Deloitte (Chicago, IL)
- …architecture and design of the future-state contact center, including call routing, IVR flows, and omnichannel capabilities. + Stakeholder Collaboration: Serve as a ... liaison between business leaders, IT teams, and operations to translate needs into technical requirements. Clearly communicate vision, progress, and trade-offs to all stakeholders. + Team Leadership & Mentorship: Provide technical guidance and mentorship to… more
- Cognizant (Springfield, IL)
- …Routing and CTI, Automatic Call Distribution (ACD), Interactive Voice Response ( IVR ), Call Recording, Workforce Management and Quality Assurance for multi-channel ... contact management of voice, email, chat, SMS messaging, etc. to provide guidance, thought leadership and operational support as a highly skilled Contact Center advisor. . Experience deploying contact center cloud applications, Disaster Recovery & BCP support.… more
- Staff Management | SMX (Chicago, IL)
- …environments; + Experience implementing and optimizing contact center technologies (eg, ACD/ IVR , CRM, omnichannel platforms); + Strong business acumen with ability ... to conduct ROI analyses, lead operational improvements, and drive strategic initiatives; + Demonstrated ability to lead change, build cross-functional alignment, and influence at all levels of the organization. Requirements: Background Check, Drug Test, Must… more
- BJC HealthCare (Belleville, IL)
- …procedures in at least one advanced imaging modality (defined as MRI,CT, IVR , Mammography, Bone Density, Cardiac Catherization) on adults and/or pediatric patients ... for the purpose of diagnosis and/or treatment, and quality control.. Assists staff technologist in prioritizing and problem solving patient care or imaging issues, and serves as a resource person. Delegates tasks to ensure proper daily operations. Assumes… more