• VP, Engineering

    Verint Systems, Inc. (Albany, NY)
    …for both on-premise and SaaS offerings. + Championing the Voice IVA / IVR with internal and external stakeholders, driving adoption and revenue. + Ensure our ... + Experience with Conversational AI; techniques and patterns of IVA / IVR based products + Experience with Kubernetes, OpenShift, Kafka, REDIS, DB technologies… more
    Verint Systems, Inc. (08/27/25)
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  • Partner Solution Architect - ISV Technology…

    Amazon (New York, NY)
    …EKS, ECS, SageMaker and other communications platform for interactive voice response ( IVR ), automatic call distribution, and integration with other AWS services for ... hands-on expertise in configuring and building CCaaS or UCaaS solutions including IVR Contact Flows, Lambda coding, Amazon Lex, ACD Routing, Telephony integration,… more
    Amazon (08/23/25)
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  • Customer Service Systems Ops Analyst

    Under Armour, Inc. (Albany, NY)
    …contact drivers and report out to UA leadership. * Support Telephony and IVR upkeep and enhancements to drive continuous improvement * Monitor Telephony systems to ... Answer * Data Analysis experience preferred * Experience in Telephony and IVR Support preferred **Workplace Location** + **Location:** Fully Remote **Relocation** +… more
    Under Armour, Inc. (07/09/25)
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  • Pharmacy Technician I

    Bassett Healthcare (Oneonta, NY)
    …manner. As necessary arranges for interdepartmental payment Processes electronic prescriptions, IVR refill requests and prescriber refill responses in a timely ... manner with accuracy. Alerts pharmacist to any DUR, allergy warnings or drug interactions displayed in pharmacy processing software when processing prescriptions. Retrieves appropriate medication from storage location as observed and checked by pharmacist.… more
    Bassett Healthcare (09/02/25)
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  • Director, 311 Communications & Agency Relations

    City of New York (New York, NY)
    …- Oversee design and implementation of business solutions in CRM and IVR applications; - Lead business process reengineering efforts required to support mayoral ... and agency initiatives; - Develop and administer short and long range plans; - Serve as a senior management advisor for 311 and citywide agency relations issues and content management programs; - Oversee effective information flow provided and shared by 311,… more
    City of New York (08/29/25)
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  • Marketing Operations, Senior Associate

    CVS Health (New York, NY)
    …with some combination of email, direct mail, SMS ( _Short Message Service_ ), IVR ( _Interactive Voice Response_ )/phone, paid media, and/or web). + 2+ years of ... general project management experience (with desire to stretch into a marketing environment), and/or 2+ years of general marketing strategy/operations experience. **Preferred Qualifications** + Experience/familiarity with Workfront workflow management tool. +… more
    CVS Health (08/28/25)
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  • Five9 app Developer

    Cognizant (Albany, NY)
    …Routing and CTI, Automatic Call Distribution (ACD), Interactive Voice Response ( IVR ), Call Recording, Workforce Management and Quality Assurance for multi-channel ... contact management of voice, email, chat, SMS messaging, etc. to provide guidance, thought leadership and operational support as a highly skilled Contact Center advisor. . Experience deploying contact center cloud applications, Disaster Recovery & BCP support.… more
    Cognizant (08/28/25)
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  • Application Administrator I

    University of Rochester (Rochester, NY)
    …Inmar Traysafe, TPMS, Sentry, Parata, Omnicell IVX, Medbank, Frameworks LTC, and Xifin IVR . Some of these systems include robotics or physical devices that may ... require hands-on maintenance and coordination with field services or vendors. May work directly with third-party vendors and software companies to resolve complex technical issues. Researches and answers technical questions related to application behavior,… more
    University of Rochester (08/25/25)
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  • Infrastructure Engineer III

    JPMorgan Chase (New York, NY)
    …applied experience + Minimum of 2 years of experience in Telecom and IVR Engineering and Administration. + Experience working in and supporting a contact center ... environment. + Hands-on experience with Amazon Connect, including development, deployment, and support of: CCP, Contact Flows, Lambda and other scripting, S3 Storage Solutions, DynamoDB, CloudWatch, Queues and Routing Profiles & Agent and Agent Hierarchy… more
    JPMorgan Chase (08/24/25)
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  • Remote Dialer Operations Analyst II

    Carrington (Albany, NY)
    …with other departments (IT, Data Integration, etc.) when needed for system/ IVR enhancements and troubleshooting of issues. + Maintain consistent attendance to ... ensure fulfillment of essential duties and responsibilities + On call responsibilities as needed to ensure system support outages are handled and coverage is provided for weekend activity + Strong technical and problem-solving skills + Proficiency in MS Word,… more
    Carrington (08/20/25)
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